Automotive Service Advisor

Jack Madden Ford Sales Inc; Norwood (MA); On-site; USD 70,000 - 140,000; Full time

Benefits offered by this job

Employee discounts on vehicle purchases and services

Health, dental, and vision insurance options

Opportunities for career growth and professional development

Supportive and dynamic work environment

Job summary

Jack Madden Ford Sales Inc is seeking a Service Advisor to join their team in Norwood. The successful candidate will manage service appointments, ensure exceptional customer service, and coordinate repairs to maintain strong customer relationships.

With a competitive salary between $70,000 and $140,000 per year, our employees enjoy a great work-life balance, as we are closed on weekends. We offer a supportive environment with opportunities for career growth and development.

Qualifications

• Previous experience as an Automotive Service Advisor or in a similar customer-facing automotive role.
• Strong communication and interpersonal skills.
• Ability to explain technical information in a clear and understandable manner.
• Excellent organizational and multitasking abilities.
• Familiarity with automotive repair processes and terminology is preferred.
• Proficiency with computer systems and service management software.
• Valid driver’s license and a professional demeanor.

Responsibilities

• Greet customers promptly and courteously, addressing their automotive service needs.
• Schedule service appointments and effectively manage service workflow.
• Communicate vehicle service details and repair recommendations clearly to customers.
• Coordinate with technicians to ensure accurate diagnoses and timely completion of repairs.
• Provide cost estimates and explain service charges to customers.
• Maintain detailed records of customer interactions, service orders, and vehicle history.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Assist in maintaining a clean and organized service department area.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Automotive knowledge

Tools

Service management software

Job description

Jack Madden Ford is a reputable family owned dealership that has been serving the Norwood area for over 70 years! We offer competitive pay with a great work life balance, we are also closed on the weekends!!!!

Come join the family!

In the role of Service Advisor, you will ensure exceptional customer service by managing service appointments, communicating vehicle issues clearly, and coordinating with technicians to deliver timely and high-quality repairs. Your expertise and friendly approach will help maintain strong customer relationships and support the smooth operation of our service center.

Responsibilities

• Greet customers promptly and courteously, addressing their automotive service needs.
• Schedule service appointments and effectively manage service workflow.
• Communicate vehicle service details and repair recommendations clearly to customers.
• Coordinate with technicians to ensure accurate diagnoses and timely completion of repairs.
• Provide cost estimates and explain service charges to customers.
• Maintain detailed records of customer interactions, service orders, and vehicle history.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Assist in maintaining a clean and organized service department area.

Requirements

• Previous experience as an Automotive Service Advisor or in a similar customer-facing automotive role.
• Strong communication and interpersonal skills.
• Ability to explain technical information in a clear and understandable manner.
• Excellent organizational and multitasking abilities.
• Familiarity with automotive repair processes and terminology is preferred.
• Proficiency with computer systems and service management software.
• Valid driver’s license and a professional demeanor.

Benefits

• Competitive salary ranging from $70,000.00 to $140,000.00 per year, paid weekly.
• Opportunities for career growth and professional development.
• Supportive and dynamic work environment.
• Employee discounts on vehicle purchases and services.
• Health, dental, and vision insurance options.

About the Company

Jack Madden Ford Sales Inc is a trusted automotive dealership located at 735 Boston Providence Hwy, MA. We pride ourselves on delivering outstanding customer service and quality vehicle maintenance. Our team is dedicated to fostering a welcoming and professional atmosphere where employees can thrive and customers feel valued.