Assistant Service Manager

Chestnut Hill Realty; Newton (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Chestnut Hill Realty is seeking an Assistant Service Manager to enhance resident experiences at Hancock Estates. The ideal candidate will possess strong maintenance and customer service skills, ensuring efficient operations and high-quality service. This role includes responsibilities in maintenance, staff coordination, and administrative support, all within a positive work environment that values training and work-life balance.

Benefits

Competitive salary plus incentives

Comprehensive benefits including medical, dental, vision

401(k), paid time off, birthday off, and volunteer PTO

Positive work environment and recognition events

Qualifications

• Minimum three years of maintenance technician experience preferred.
• Knowledge of carpentry, electrical, and plumbing.
• Valid driver’s license and satisfactory driving record.

Responsibilities

• Perform maintenance in units and participate in the on-call schedule.
• Assist in coordinating service staff and contractors to complete work orders.
• Manage inventory of supplies and parts.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Organizational skills

Tools

Computer literacy

Job description

Join to apply for the Assistant Service Manager role at Chestnut Hill Realty.

Chestnut Hill Realty has an exciting opportunity for an Assistant Service Manager to join the team at our Hancock Estates Portfolio. The successful candidate will bring outstanding maintenance and customer service skills, as well as an enthusiastic spirit to ensure a first-class resident experience. This position involves significant interaction with residents and prospective tenants regularly.

Responsibilities

1. Perform maintenance in units and participate in the on-call schedule.
2. Assist in coordinating service staff and contractors to complete work orders according to company guidelines.
3. Maintain knowledge of all maintenance programs and capital improvement projects to ensure proper operation of systems, preventive maintenance, and resident service requests.
4. Manage inventory of supplies and parts.
5. Communicate regularly with staff, including Service Manager and Property Manager, regarding tenant and property issues, capital improvements, and other tasks.
6. Train new staff on responsibilities and safety procedures.
7. Code and approve maintenance-related invoices.
8. Provide administrative support to the service department as needed.

Qualifications

• Minimum three years of maintenance technician experience preferred.
• Professional appearance and demeanor.
• Knowledge of carpentry, electrical, and plumbing.
• Excellent customer service, communication, and interpersonal skills.
• Computer literacy, attention to detail, and organizational skills.
• Availability for on-call emergency situations, including evenings, weekends, and holidays.
• Valid driver’s license and satisfactory driving record.

Benefits

• Competitive salary plus incentives.
• Comprehensive benefits including medical, dental, vision, 401(k), paid time off, birthday off, and volunteer PTO.
• Positive work environment and recognition events.

Join an award-winning company that invests in your training, supports work-life balance, and offers competitive pay and benefits. If you have maintenance experience and excellent customer service skills, we want to hear from you!

All job offers are contingent upon a satisfactory background check.

Chestnut Hill Realty is committed to diversity and equal employment opportunities, fostering a workplace free from discrimination based on race, religion, gender, age, national origin, sexual orientation, disability, veteran status, or any other protected category.