Assistant Service Manager

Subaru South Charlotte; Pineville (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading automotive service provider seeks an Assistant Service Manager to enhance customer satisfaction and optimize workflow in a fast-paced environment. This role involves supporting Service Advisors, managing repair logs, and ensuring effective communication between staff and customers. Ideal candidates will have automotive experience and strong organizational skills, contributing to a culture of professionalism.

Qualifications

• Previous experience in a similar role within automotive service industry.
• Valid driver's license and clean driving record.
• Ability to read, understand, and apply written instructions.

Responsibilities

• Maintain shop workflow to maximize productivity.
• Ensure timely and professional communication with Service Customers.
• Accurately document repair orders and manage customer expectations.

Skills

Communication

Organizational Skills

General Mechanical Knowledge

Education

Previous experience in automotive service

Tools

CDK (Dealer Management System)

Job description

Job Title: Assistant Service Manager
Department: Service
Reports To: Service Manager / Fixed Operations Manager
Employment Status: Full-Time

Position Summary:

The Assistant Service Manager supports the Service Department by ensuring a high level of customer satisfaction, smooth workflow operations, and clear communication between customers and staff. This position assists Service Advisors and Managers in providing an exceptional experience for customers by facilitating timely repairs, managing shop efficiency, and promoting a culture of professionalism and technical accuracy.

Key Responsibilities:

• Maintain shop workflow to maximize productivity based on dealership policies and technician skill levels.

• Accurately document repair orders including complaints, causes, corrections, and technician punch times.

• Ensure timely and professional communication with all Service Customers.

• Provide supervisory support to staff members as directed by management.

• Assist Service Advisors and Managers with technical questions and recommendations.

• Maintain an organized and current repair log.

• Handle phone inquiries regarding appointments and ongoing service updates.

• Manage and resolve customer comebacks with urgency, professionalism, and a focus on satisfaction.

• Greet all customers promptly and professionally; maintain a clean and welcoming workspace.

• Participate in test drives with customers or technicians as necessary.

• Ensure all vehicles are parked in assigned dealership areas.

• Monitor repair progress throughout the day, providing updates and managing customer expectations.

• Clearly communicate cost estimates, repair times, and collect proper authorizations before additional work is performed.

• Regularly update job status logs and relay changes in estimates to the appropriate advisor or customer.

• Review vehicle service history and recommend additional maintenance or repairs as needed.

Qualifications & Requirements:

• Previous experience in a similar role within the automotive service industry.

• Ability to read, understand, and apply written instructions and information.

• General mechanical knowledge.

• Familiarity with CDK (Dealer Management System) preferred.

• Excellent communication and organizational skills.

• Valid driver’s license and a clean driving record.

Career Path Opportunities:

• Service Manager

• Fixed Operations Manager