Assistant Service Manager

AUTO SENSE; Millersville (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid vacations

401k

Health insurance

Team building exercises

Holiday party with bonuses

Monthly performance-based bonuses

Job summary

An automotive service center is seeking a Bilingual Automotive Customer Service Representative to enhance customer satisfaction through effective communication and administrative support. Responsibilities include handling inquiries, scheduling appointments, and maintaining accurate records. Ideal candidates have strong communication skills and at least one year of customer service experience. Benefits include paid vacations, health insurance, and bonuses based on performance.

Qualifications

• 1+ year of customer service, call center, or sales experience.
• Automotive experience is a plus.
• Familiarity with CRM systems is essential.

Responsibilities

• Responding to customer inquiries via phone, email, and text.
• Maintaining accurate customer records.
• Scheduling and confirming service appointments.

Skills

Excellent communication skills

Strong customer service orientation

Ability to multitask and prioritize

Bilingual (English/Spanish)

Tools

CRM systems

Microsoft Office

Tekmetric

Job description

We are adding talent to the already loaded team of Allstars! Auto Sense Auto Service Center seeks Bilingual (English/Spanish) Automotive Customer Service Representative. As an essential member of our team, you will be responsible for handling incoming inquiries, making outbound calls, assisting with appointment management, administrative duties and customer service needs. Your goal will be to enhance customer satisfaction by ensuring consistent communication, follow-up, documentation and problem resolution.

Responsibilities

• Responding to customer inquiries via phone, email, and text.
• Maintaining accurate customer records.
• POS processing.
• Schedule and confirm service appointments.
• Accurately input, update, and track customer information in the CRM.
• Ensure all customer interactions and follow-ups are logged and well-documented.
• Ordering & returning parts.
• Assisting service advisors with phone calls and relaying communications between technician, client and service advisor.

Requirements

• Excellent communication skills.
• Strong customer service orientation.
• Ability to multitask and prioritize.
• 1+ year of customer service, call center, or sales experience (automotive experience is a plus).
• Familiarity with CRM systems and basic computer applications (e.g., Microsoft Office).
• Tekmetric experience preferred.
• Bilingual.
• Luncheon meetings twice a month.

Scheduling

• This position is primarily between 9am-6pm with an hour lunch. Exception may apply.
• Paid holiday for New Years, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.
• Shop meetings during lunch twice a month but food is provided.

Benefits

• Paid vacations.
• 401k.
• Health insurance.
• Fun quarterly team building exercises (fishing charters, sporting clays).
• Holiday party with performance-based bonuses.
• Monthly bonus structure based on team performance.

Contact

Please send a resume to [e-mail]