Assistant Service Manager - Londonderry, NH

VIP Tires & Service; Londonderry (NH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Service Manager to enhance customer satisfaction and operational excellence. In this pivotal role, you'll support the Service Manager in leading a dynamic team, ensuring safety compliance, and fostering a superior customer experience. Your leadership will help drive performance metrics and develop team skills, all while maintaining a clean and safe service environment. If you have a passion for the automotive industry and a knack for team development, this is the perfect opportunity for you to make a significant impact.

Qualifications

• Minimum 2 years of automotive service management experience.
• Strong leadership and communication skills essential for team development.

Responsibilities

• Support the Service Manager in achieving team performance goals.
• Ensure compliance with safety and operational standards in the service area.

Skills

Leadership

Communication

Organizational Skills

Customer Engagement

Education

Automotive Service Management Experience

ASE C1 Certification

Job description

Assistant Service Manager - Londonderry, NH

Join VIP Tires & Service as an Assistant Service Manager in Londonderry, NH. Be among the first applicants and help us deliver exceptional automotive service experiences.

Location: 3 Garden Ln, Londonderry, NH 03053, USA

Job Summary: The Assistant Manager supports the Service Manager in leading the team to ensure safety, customer satisfaction, and operational excellence. Key responsibilities include safety compliance, customer engagement, team development, facility maintenance, and procedural adherence.

Essential Duties & Responsibilities:

• Prioritize workplace safety by following policies, completing training, and reporting hazards.
• Consult with customers, educate them about vehicle conditions, and promote VIP standards.
• Support the team in achieving performance metrics and delivering a superior customer experience.
• Assist in developing team skills through training and support.
• Ensure all associates complete required training and certifications.
• Communicate effectively with the team via daily huddles and meetings.
• Manage dispatching, facility, and equipment maintenance to ensure smooth operations.
• Maintain cleanliness and safety of the service area and customer waiting areas.
• Enforce compliance with all regulations and company policies.
• Support the Service Manager in policy administration and management tasks.

Performance Measurement: Support the Service Manager in achieving team performance goals through regular reporting and oversight.

Work Schedule: 5 days/week, 40 hours/week, with punctuality and attendance expected.

Qualifications:

• Strong leadership, communication, and organizational skills.
• Minimum 2 years automotive service management experience.
• Relevant certifications, including ASE C1, and a valid driver’s license.
• Knowledge of automotive industry standards and safety regulations.

Work Environment & Physical Demands: Indoors in a service department with exposure to weather, noise, chemicals, and mechanical equipment. Physical activities include standing, walking, reaching, and lifting up to 21 lbs.