Assistant Service Manager - Hanover MA

VIP Tires & Service; Hanover (York County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Service Manager to lead a dedicated team in delivering exceptional customer experiences. In this vital role, you'll support the Service Manager in ensuring compliance with safety standards while fostering a positive work environment. Your leadership will be crucial in guiding the team to achieve performance targets and enhancing customer engagement through effective communication. If you possess a passion for the automotive industry and strong organizational skills, this opportunity offers a chance to make a significant impact in a collaborative setting.

Qualifications

• Strong leadership and organizational skills are essential.
• Knowledge of the automotive service industry is required.
• At least two years of automotive service management experience.

Responsibilities

• Lead the team in the absence of the Service Manager.
• Ensure compliance with safety policies and regulations.
• Serve customers by building relationships and educating them.

Skills

Leadership Skills

Communication Skills

Organizational Skills

Automotive Service Knowledge

Customer Engagement

Education

Two-year college or technical school

Job description

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2144 Washington St, Hanover, MA 02339, USA Req #743

Sunday, March 9, 2025

TITLE: Assistant Manager

REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly

General Summary
The Assistant Manager lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different & better experience. As the second in charge at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers. They ensure the team operates under safe conditions, complies with policies and regulations, and delivers an exceptional customer experience through VIP standards.

Essential Duties & Responsibilities

• Prioritize workplace safety, following all safety policies, completing safety training, and reporting unsafe conditions.
• Serve customers by consulting, building relationships, and educating them about vehicle conditions based on inspections.
• Achieve success in customer engagement as measured by VIP SAX scores.
• Learn and execute managerial activities, assisting in delivering a superior customer experience.
• Support the Service Manager in developing the team and ensuring all associates complete required training and certifications.
• Communicate effectively with the team through daily huddles and meetings.
• Monitor email communications for customer appointments and updates.
• Support customer vehicle education and solutions through the 5 for 5 process.
• Manage work order dispatching and technician assignments efficiently.
• Attend off-site meetings and training as needed.
• Maintain facility and equipment, ensuring safety, cleanliness, and operational standards.
• Ensure compliance with all regulations and company policies.
• Perform additional duties as assigned and act as policy administrator when the Service Manager is absent.

Performance Measurement
Support the Service Manager to help the team achieve targeted performance levels through regular reporting.

Standard Management Work Week

• Schedule: 5 days, 40 hours/week.
• Attendance: Arrive on time, ready to work, and work scheduled hours.

Required Qualifications

• Strong leadership, communication, and organizational skills.
• Knowledge of automotive service industry.
• At least two years of automotive service management experience.
• Education: Two-year college or technical school preferred or equivalent experience.
• Valid driver’s license and ASE certifications (C1 required, P2 and G1 recommended).
• State Inspection License where applicable.

Work Environment
Indoor service department with exposure to weather, chemicals, noise, and mechanical equipment. Protective eyewear required.

Physical Demands
Includes sitting, reaching, standing, walking, climbing, kneeling, crawling, and lifting up to 21 lbs, with accommodations available for disabilities.

Vision & Safety Requirements
Includes various visual acuity and depth perception abilities necessary for the role.

Acknowledgement
Supervisors and associates to sign off on understanding the job description. VIP, Inc is an equal opportunity employer and provides accommodations per applicable laws.

Other details include pay type, location, and job specifics. Apply now at 2144 Washington St, Hanover, MA 02339, USA.