Assistant Service Manager

Haag Ford Sales Inc; Indiana (PA); On-site; USD 40,000 - 65,000; Full time

Job summary

At Haag Ford, the Assistant Service Manager plays a vital role in managing the service department and ensuring customer satisfaction. This position requires strong communication and organizational skills, along with the ability to motivate and direct staff effectively. The company emphasizes a rewarding work environment with competitive benefits, supporting employee development and customer relationships.

Benefits

Paid Vacations & Holidays

401K Program

Complete Health, Vision & Dental coverage available

Qualifications

• Customer contact experience required.
• Excellent communication, organization, and interpersonal skills.
• Ability to motivate and evaluate staff.

Responsibilities

• Oversee coding on repair orders for warranty.
• Responsible for invoicing repair orders.
• Train and direct warranty staff.

Skills

Communication

Organization

Interpersonal Skills

Motivation

Dependability

Job description

At Haag Ford, located in Greendale, Indiana, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Haag Ford is critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership.

What We Offer

• Family Owned and operated for over 60 years!
• Paid Vacations & Holidays
• 401K Program
• Complete Health, Vision & Dental coverage available

Purpose of Position:

The Assistant Service Manager assists the Service Manager in managing the service department, warranty department, express service area, and warranty administration.

Qualifications for Position:

• Customer contact experience required
• Excellent communication, organization, and interpersonal skills
• Ability to motivate, evaluate, and direct staff
• Ability to accept change and take on special tasks as needed
• Ability to fill in and write service when an advisor is missing
• Dependability
• Complete tasks on schedule

Duties and Responsibilities:

• Oversee coding on repair orders for warranty
• Responsible for invoicing repair orders
• Direct and train warranty staff
• Work cooperatively with all departments and personnel
• Maintain professional personal appearance
• Outgoing and patient personality with good customer relations ability
• Achieve high customer retention by exceeding owner expectations
• Assist service manager and advisors in maintaining customer relationships using communication systems
• Help achieve high customer satisfaction scores
• Upgrade knowledge of Ford products and services through training
• Support vehicle sales operations by meeting service needs efficiently
• Ensure proper handling of all service transactions through training and monitoring
• Process weekly payroll for technicians when the Service Manager is unavailable
• Maintain supply and support systems, including technical materials and workshop supplies
• Ensure speed and accuracy of transactions by controlling administrative activities
• Train, motivate, evaluate, develop, and direct warranty and cashier staff
• Work with the Service Manager to determine staffing levels
• Assist in maintaining morale, low turnover, and high promotion rates by being responsive and developing employee skills
• Resolve problems or complaints promptly and reward performance

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.