ASSISTANT SERVICE MANAGER

Agri-Power, Inc.; Illinois; On-site; USD 50,000 - 65,000; Full time

Job summary

A leading company in the agricultural machinery sector is seeking an Assistant Service Manager to support the Service department by managing customer needs and personnel. This role involves tracking repairs, improving efficiencies, and ensuring customer satisfaction. Candidates should be prepared to engage with a dynamic team and promote a culture of excellence.

Benefits

Competitive wages

Quarterly incentive bonuses

Discounts on equipment and merchandise

Affordable benefits packages

Vacation and sick time

401K

Paid training

Qualifications

• 3+ years of management experience required.
• 5+ years working in an automotive or heavy-machinery shop.
• 3+ years of experience in customer service.

Responsibilities

• Create Service Tickets for repairs and maintenance.
• Track Technician payroll and job output time.
• Communicate with customers for equipment delivery.

Skills

Customer service

Leadership

Problem-solving

Multi-tasking

Education

High School diploma or Equivalent

Diesel or Heavy Machinery course preferred

Tools

Outlook

Excel

Job description

Job Details

Job Location: VERGENNES G - VERGENNES, IL

Salary Range: Undisclosed

Description

BENEFITS OF JOINING THE H&R AGRI-POWER FAMILY:

• COMPETITIVE WAGES
• QUARTERLY INCENTIVE BONUSES
• DISCOUNTS ON EQUIPMENT AND MERCHANDISE
• AFFORDABLE BENEFITS PACKAGES
• VACATION AND SICK TIME
• 401K
• PAID TRAINING
• 100%EMPLOYEE OWNED

JOIN OUR TEAM & LET US POWER UP YOUR CAREER!

SUMMARY/OBJECTIVE:

An Assistant Service Manager provides support to the Service Manager and Service department by managing internal and external customer needs and personnel, scheduling shop and field repairs, and directing other shop repairs. A successful Assistant Service Manager will perform the following tasks/duties in a way that promotes H&R Agri-Power’s mission to provide quality products/service at a fair price to afford a reasonable return on assets.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Create Service Tickets with accurate and appropriate information to ensure that repairs and/or maintenance are carried out precisely and on the appropriate equipment.
2. Carry-out and enforce practices that the Service Manager and Service Coordinator have put into place to retain the efficient operations and profitability of the department.
3. Track and compare Technician payroll and job output time throughout the work week. Audit at the end of the payroll period for inaccuracies and approve timecards.
4. Communicate with customers to arrange incoming or outcoming delivery of equipment.
5. Monitor Service Technician training progress. Collaborate with Training Management Coordinator to verify enrollment and/or completion.
6. Assist in maintaining up-to-date and organized service library of bulletins and reference material.
7. Assist in scheduling and rescheduling of service work.
8. Follow and educate personnel on all company and government procedures and policies.
9. Assist in the oversight of repairs and maintenance on equipment to ensure the work is being carried out in a way that aligns with the policies and procedures that H&R have enacted.
10. Identify, analyze, and comprehend schematics, charts, and mechanical/technical procedures.
11. Aid the Service Manager with the budget management by identifying places that costs could be cut and profit increased.
12. Attend all training as assigned and maintain the highest levels of knowledge of changing practices and standards, equipment, and parts.
13. Maintain a positive, professional, and safe work environment by interacting with peers, management and support resources in a way that promotes teamwork and a commitment to excellence.

Qualifications

EDUCATION/EXPERIENCE REQUIREMENTS:

• High School diploma or Equivalent.
• Attended a Diesel or Heavy Machinery course preferred, but not required.
• 3+ years of management experience.
• 5+ years of experience working in an automotive or heavy-machinery shop.
• 3+ years of experience in customer service.
• In-depth experience utilizing multiple computer data bases, Outlook, and Excel.
• Agriculture background a plus, but not required.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Individual must be able to maintain a high degree of professionalism and courtesies while interacting with customers.
• Willing and able to operate in and promote a customer and team driven environment.
• Possess an ability to lead others productively and encourage motivation in team members.
• Efficient multi-tasker
• Has a positive attitude
• Communicates clearly and concisely one-on-one or within a group.
• Ability to read, comprehend and interpret internal reports.
• Possess first-rate customer service skills and lead as an example for your team.
• Solves problems using logical and critical thinking.
• Must be competent and able to set work priorities and work independently.
• Able to satisfactorily carry-out written and verbal directions.
• Computer skills
• Acquired mechanical and technical knowledge
• High School diploma or Equivalent
• Must have a valid driver’s license with a clean driving record.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee or with reasonable accommodation to successfully perform the essential functions of this job.

• Ability to move around the dealership building and grounds without assistance.
• Ability to repeatedly bend, crouch, kneel, stand, reach, grasp, strain, crawl, walk or climb.
• Ability to climb in, out, and under equipment.
• Ability to operate all equipment in a safe and proper manner.
• Ability to lift 10 pounds on a normal basis, lift 25 pounds frequently and seldomly lift up-to 75 pounds.
• Possess a visual acuity that will allow you to see small cracks, holes, and parts.
• Ability to work in a non-climate-controlled environment or outside in inclement weather.