Assistant Service Manager

Rush Enterprises Inc.; Chicago (IL); On-site; USD 60,000 - 120,000; Full time

Job summary

A leading transportation company is seeking an Assistant Service Manager to support the Service Manager in running a profitable service department. The role entails managing staff, monitoring performance, and ensuring customer satisfaction through effective scheduling and service record management. Competitive compensation and career growth opportunities are offered.

Benefits

401K and stock purchase

Incentives for performance

Training and opportunity for advancement

Qualifications

• Two years’ service department experience in a commercial dealership environment.
• Valid driver’s license and insurability.

Responsibilities

• Assist Service Manager with hiring, motivating, training and coaching all service department staff.
• Monitor the performance of personnel and report areas in need of improvement.
• Oversee Work-In-Process status and maintain acceptable results.

Skills

Staff Management

Customer Retention

Cost Control

Education

High school diploma or GED

Job description

The Assistant Service Manager is responsible for assisting the Service Manager with running an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. The Assistant Service Manager ensures that the daily inventory of technician’s time is consistently sold to service customers.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Assist Service Manager with hiring, motivating, training and coaching of all service department staff.
• Monitor the performance of personnel using appropriate report, tracking systems and surveys and reports areas in need of improvement to Service Manager.
• Assist with the implementation of marketing plans developed by Service Manager which promotes new and repeat business.
• Oversee Work-In-Process status and work with Foreman(s) to maintain acceptable results as outlined by corporate office standards.
• Attend monthly department meetings and support Service Manager’s ideals.
• Assist and coordinate with Shop Foreman(s) on manpower schedules and the activities of all department employees.
• Monitor technicians’ daily productivity reports and corresponding payroll records as directed by Service Manager.
• Ensure that customers’ service files are up-to-date and readily available for reference.

Benefits:

• We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications:

• High school diploma or general education degree (GED).
• Two years’ service department experience in a commercial dealership environment.
• Valid driver’s license and insurability.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

USD $60,000.00/Yr.
Maximum Pay Rate

USD $120,000.00/Yr.