Assistant Service Manager

Lonestar Forklift, Inc.; Houston (TX); On-site; USD 64,000 - 80,000; Full time

Job summary

Lonestar Forklift, Inc. is seeking an Assistant Service Manager in Houston, Texas. This role involves assisting in the management of the Service department, ensuring operational efficiency, and leading a team focused on customer satisfaction. The ideal candidate will have mechanical knowledge, supervisory experience, and strong interpersonal skills. Competitive compensation and benefits are offered.

Benefits

Comprehensive medical, vision, and dental benefits

Life Insurance and Disability coverage – employer paid

401K matching

Company cell phone and laptop

Qualifications

• Ideal candidate has mechanical knowledge and supervisory experience.
• Strong interpersonal and organizational skills are essential.
• Proficiency in MS Office Suite is required.

Responsibilities

• Assist Service Manager in managing service team performance.
• Lead continuous improvement initiatives and manage service fleet.
• Address customer service issues and manage department KPIs.

Skills

Mechanical knowledge of heavy machinery

Supervisory experience

Customer-oriented mindset

Strong interpersonal skills

Organizational skills

Time management skills

Proficiency with MS Office Suite

Job description

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Lonestar Forklift is a customer-focused material handling equipment dealership with over 30 years of proven success and 10 branch locations in Texas. Lonestar offers new equipment, used equipment, rentals, service, parts, fleet management, and training for our customers, providing comprehensive and tailored solutions for unique business needs.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and entrepreneurial work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Lonestar Forklift is looking for an Assistant Service Manager to join our team in Houston, Texas. In this role, you will be responsible for assisting the Service Manager with the overall management of the Service department, ensuring smooth operations of the department.

As the Assistant Service Manager, your key responsibilities will include:

• Assist the Service Manager in managing the performance and development of the Service team, including driving accountability and facilitating training
• Contribute to continuous improvement by leading or supporting LEAN initiatives, improving department efficiency
• Proactively manage the service fleet through vehicle purchases, repairs, and maintenance
• Conduct weekly toolbox meeting with the Parts and Service teams
• Work with other business units to grow key customer accounts; explore ways to provide new services to our customers
• Actively address customer service issues and customer disputes
• Closely manage Service department key performance indicators and provide weekly updates on progress to senior management
• Ensure branch is meeting safety standards and reinforce the importance of safety with employees

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Mechanical knowledge of heavy machinery and material handling equipment
• Previous experience in a supervisory role
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• Strong interpersonal skills and a customer-oriented mindset, including the ability to work with internal and external customers at all levels
• Excellent organizational and time management skills

Lonestar Forklift is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:

• Comprehensive medical, vision, and dental benefits for you and your dependents
• Life Insurance, Short Term Disability, and Long Term Disability – 100% employer paid
• Employee assistance programs
• 401K matching
• Company cell phone and laptop

The base pay range for this role is: $64,000 to $80,000 per year, depending on experience.

This is an onsite role based in Houston, Texas.

Lonestar Forklift would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

#LonestarForklift

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, General Business, and Customer Service

• Industries

  Equipment Rental Services, Industrial Machinery Manufacturing, and Machinery Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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