Assistant Service Manager

North Central Utility; DeForest (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a self-motivated Assistant Service Manager to join their dynamic team in the semi-trailer service sector. This full-time role offers a competitive salary with no nights or weekends, fostering a great work-life balance. The ideal candidate will possess excellent communication skills and a strong work ethic, contributing to a collaborative environment. Responsibilities include overseeing service operations, managing technicians, and ensuring customer satisfaction. With opportunities for training and career development, this position is perfect for those looking to grow in a supportive and energetic workplace.

Benefits

401(k) with matching

Profit sharing

Health insurance

Dental insurance

Vision insurance

Paid time off

Training opportunities

Regular schedules

Qualifications

• High School Diploma or GED required; previous experience preferred.
• Proficient in Microsoft Office with leadership experience preferred.

Responsibilities

• Oversee service department operations and manage service technicians.
• Estimate and quote services while promoting a safety-first culture.
• Educate customers on services and develop relationships with decision makers.

Skills

Interpersonal Skills

Verbal Communication

Written Communication

Organizational Skills

Leadership

Customer Service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

North Central Utility (NCU) is seeking a self-motivated and results-driven Assistant Service Manager to represent NCU in the semi-trailer service industry.

North Central Utility is one of the largest semi-trailer dealerships in the nation and the largest in the North Central region, with 10 locations across Wisconsin, Minnesota, and North Dakota. We offer reefer, dry van, and flatbed trailers from Utility Trailer Manufacturing at all locations, and vocational trailers from MAC Trailers in Wisconsin. We sell both new and used semi-trailers. Additionally, with Moore Space, we provide temporary storage container solutions.

Our parts department boasts an extensive inventory of Heavy-Duty Truck/Tractor and Trailer parts, making us a “One Stop Shop” for truck and semi-trailer parts across our broad geographic coverage. Our service department provides routine maintenance, certified DOT inspections, precision laser alignment, and complete wreck repair for trailers of all makes and models. No job is too big or small for our skilled technicians.

This position is classified as safety sensitive, requiring pre-employment and post-accident drug testing.

What we offer:

• Competitive salary + bonus potential
• Regular schedules — no nights or weekends
• Medical, dental, & vision benefits
• 401k & profit sharing
• Training, support, and ongoing career development with growth opportunities
• Great team environment

Candidate qualities:

• Ability to work independently and collaboratively
• High integrity and strong work ethic
• Excellent interpersonal, verbal, written, and presentation skills
• Strong attention to detail and organizational skills
• Positive attitude and flexibility to adapt to change
• High energy and professionalism

Key responsibilities:

• Assist in overseeing service department operations
• Estimate and quote services
• Assist in managing service technicians and repair orders
• Lead and motivate team through excellence and work ethic
• Support department and staff training using industry best practices
• Act as liaison between parts, sales, and service departments
• Attend industry workshops as needed
• Educate customers on NCU services
• Develop relationships with key decision makers
• Assist in building maintenance and collaborate with other department managers
• Identify customer needs and opportunities, negotiate effectively, and promote relationships
• Promote safety-first workplace culture
• Handle warranty administration and support the Service Manager as needed

Qualifications:

• High School Diploma or GED
• Previous experience preferred
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Leadership and customer service experience preferred
• Ability to meet physical demands of the role

Additional responsibilities:

• Manage department and team members
• Execute projects effectively at the store level
• Maintain customer relationships and accurate paperwork
• Maintain department files

Driving requirements:

• Driving is a duty of this role
• Valid Driver's License required

Benefits include:

• 401(k) with matching and profit sharing
• FSA
• Health, dental, and vision insurance
• Paid time off and holidays
• Training and professional development opportunities

Job details:

• Type: Full-time
• Schedule: Day shift, Monday – Friday, no weekends

Education and experience requirements are a high school diploma or equivalent, with preferred previous experience in related fields and managing people. This role includes supervisory responsibilities and compensation is based on experience.