Assistant Branch Service Manager

Michigan Schools and Government Credit Union; Commerce Charter Township (MI); On-site; USD 54,000; Full time

Job summary

An established industry player is seeking a dedicated Branch Manager to lead their team in providing exceptional member service and achieving financial goals. This role involves managing branch operations, fostering a member-centric culture, and driving business development efforts. The ideal candidate will have a strong background in retail banking, excellent leadership skills, and a passion for helping others succeed. Join a supportive and inclusive organization that values its team members and offers competitive salaries, generous benefits, and opportunities for professional growth. If you are ready to make a positive impact in the community, this is the perfect opportunity for you.

Benefits

Health Benefits

Vacation Time

Retirement Plan Contributions

Loan Discounts

Phone Service Discounts

12 Paid Holidays

Up to 120 hours of PTO

Qualifications

• 3+ years of retail banking experience required, with supervisory experience preferred.
• Associate degree in Business Administration or related field is preferred.

Responsibilities

• Lead branch operations to meet financial objectives and enhance member experience.
• Coach team members to improve skills and achieve organizational goals.

Skills

Customer Service

Sales Management

Conflict Resolution

Team Leadership

Coaching and Mentoring

Education

Associate degree in Business Administration

Experience in Retail Banking

Job description

Careers At Michigan Schools and Government Credit Union

Openings are posted here as they become available.

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 22 branch offices in southeast Michigan…soon to be 23! We have over 450 team members, more than 145,000 members, $3.5 billion in assets, and a 95% member satisfaction rating for two decades.

We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions – team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press eleven years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Overview of Responsibilities: Assists with leading and managing assigned branch for sales and service operations to ensure the financial objectives, strategic goals, and institutional growth are met in accordance with MSGCU’s policies and state and federal government regulations, and in alignment with our desired member experience.

Essential Duties and Responsibilities:

• Focuses on providing high quality service to all members through a consistent approach to delivering the member experience that includes sales, services, member satisfaction, operational, and people management to build strong member (internal/external) relationships and deliver member-centric solutions. Performs all member service and teller operations responsibilities to exceed member service expectations and provide superior quality service in a professional, efficient and courteous manner.
• Makes good and timely decisions using sound rationale, available data, and relevant or important factors to ensure the overall effectiveness of the branch and that are in alignment with the organization’s focus and direction.
• Participates in and supports Business Development efforts, activities and events, to maintain key member groups and develop new relationships.
• Consistently takes action on new opportunities and tough challenges with a sense of urgency and enthusiasm. Manages conflict situations by effectively using Crucial Conversations skills, with minimal noise.
• Directs work by providing clear direction, ensuring work is aligned with organizational and branch objectives and the desired member experience. Demonstrates a systematic approach to distributing assignments and monitoring work. Delegates and empowers team members to make decisions within their areas of responsibility and removes obstacles to get work done.
• Holds self and others accountable to meet commitments. Monitors the performance of the branch team, conducts regular sales meetings and observations, and uses the Sales Leadership Strategies (SLS) approach for daily coaching.
• Works in collaboration with the Branch Manager on branch vision and direction; driving results towards development and implementation of tactics for branch team to attain strategic targets, and assists with annual branch sales plan. Generates ideas and feedback from team members to increase sales effectiveness and enhance productivity and engagement.
• Conducts branch audits and prepares audit reports in accordance with security procedures. Adheres to all policies and procedures when performing the duties of the role including: robbery situations, fraud, opening/closing, cash controls, balancing ATM, ensuring cash drawers balance at the end of each business day, maintaining cash funds through a proper supply of vault cash and assisting with resolving over/short conditions.
• Communicates effectively by developing and delivering various forms of communication (written, verbal, presentation), that are in alignment with MSGCU’s philosophy, mission, and values. Facilitates discussions and actively listens to ensure a clear understanding of expectations, procedure updates, new products, and initiatives.
• Drives engagement by influencing others and by creating a healthy climate where team members are motivated to do their best to help the organization achieve its objectives.
• Develops talent by coaching others to build skills to meet both their career goals and the organization’s goals through mentoring, coaching, and relevant development opportunities. Assists Branch Manager to build an effective team that applies their diverse skills and perspectives to achieve common goals, engages team in the sales process and effective activities to achieve team and corporate goals.
• Gains the confidence and trust of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues.
• Models self-development by actively seeking new ways to grow and be challenged, and exhibits self-awareness by soliciting feedback and through reflection gains productive insight into personal strengths and weaknesses. Applies feedback to personal development using both formal and informal development channels.
• Provides support, as necessary, for the broader Retail Services team to ensure excellent support for the organization.

Essential Preparation, Training, and Experience:

• Associate degree in Business Administration, Accounting, Finance, or other related field, preferred; and
• 3 years of related, progressively more responsible retail banking experience required. Preference for cash handling experience within retail banking.
• Supervisory experience preferred.

Working Conditions:

• Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
• Occasionally required to travel throughout MSGCU's service area as business needs require.
• Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
• This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 25 pounds.

Compensation and Benefits:

Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

• Base salary begins at $53,400 / year
• Team members in this role are eligible to earn incentives as part of our variable compensation plan
• Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
• You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)