Assistant Service Manager

Becomearoadie; Chesapeake (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off & parental leave

401(k) retirement plan

Profit-sharing program

Discretionary bonuses

Job summary

Bubba’s 33 is seeking an Assistant Service Manager to support the Service Manager in daily Front of House operations. This role focuses on leadership, training, and delivering Legendary Food and Legendary Service.

We offer a comprehensive benefits package after eligibility and opportunities for advancement within a dynamic, community-focused culture.

Qualifications

• Experience managing front-of-house operations in a fast-paced restaurant.
• Strong leadership and coaching abilities to develop staff.
• Excellent communication and guest service skills.

Responsibilities

• Oversees service in the Front of House.
• Enforces employment policies within area of responsibility.
• Oversees/approves Front of House side work and scheduling.
• Provides thorough training to staff and new hires.
• Maintains high pace during peak business times in the Front of House.
• Directs hands-on supervision of restaurant operations.
• Gathers customer insights through table visits to inform sales strategy.
• Leads by example to develop employees and cross-train teammates.
• Supports local marketing with sales-building efforts.

Skills

Leadership

Training

Customer service

Team supervision

Job description

At Bubba’s 33, you’ll take pride in scratch-made food for all, friendly service, and giving back to the community. Experience a dynamic work environment, great benefits, and opportunities for advancement. Are you ready to be a Roadie?

Pay:

$35,000.00 - $55,000.00 annually

Bubba’s 33, part of the Texas Roadhouse brand family, is looking for a rockstar Assistant Service Manager to assist the Service Manager in managing the Front of House daily operations. If you have a passion for Legendary Food, Legendary Service, and Legendary People.

As an Assistant Service Manager your responsibilities would include:

• Oversees service in the Front of House
• In conjunction with all management, enforces compliance with all employment policies in area of responsibility
• Oversees/approves all Front of House side work
• Provides/oversees thorough training
• Works during peak business times to set the pace in the Front of House
• Manages through “hands on” supervision of the restaurant. This includes but is not limited to non-scheduled assistance with serving, hosting, cooking, etc.
• Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales.
• Leads by example to help develop employees and assistants.
• Helps to cross-train employees
• Oversees scheduling of designated departments, as directed by the Service Manager
• Develops promotions (incentives) to drive sales and conducts alley rallies, as directed by Service Manager
• Manages compliance with Responsible Alcohol Service training requirements
• Understands and practices safe food handling procedures
• Ensures that the cleanliness of the restaurant and safety of our guests are maintained at all times
• Helps to control the guest flow
• Assist with liquor inventory & ordering
• Assists Local Store Marketer with building sales
• Maintaining culture of the restaurant and living our core values every day; passion, integrity, partnership, and fun with purpose

At Bubba’s 33 we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants.