Service Manager

Bubba's 33; Jacksonville (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Paid Vacation

Flexible Spending Accounts

Tuition Reimbursements

Job summary

Bubba's 33 in Jacksonville, NC is hiring a Service Manager to ensure the highest standards in service and guest satisfaction. The role involves managing daily operations and leading the Front of House team.

Ideal candidates will have proven managerial experience in the restaurant industry, a passion for customer service, and demonstrate strong leadership skills. We offer a vibrant work culture with extensive benefits and growth opportunities.

Qualifications

• Proven experience in a managerial role within the restaurant industry.
• Strong interpersonal and communication skills.
• Ability to manage performance effectively.

Responsibilities

• Oversee all Front of House daily operations.
• Manage and train Front of House employees.
• Drive sales and ensure guest satisfaction.

Skills

Driving sales

Guest satisfaction

Leadership

Food safety management

Job description

At Bubba’s 33, you’ll take pride in scratch‑made food for all, friendly service, and giving back to the community. Experience a dynamic work environment, great benefits, and opportunities for advancement. Are you ready to be a Roadie?

Bubba’s 33, part of the Texas Roadhouse brand family, is looking for a rockstar Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!

As a Service Manager Responsibilities

• Driving sales, steps of service, and guest satisfaction
• In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
• Providing or directing all Front of House training
• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
• Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one‑on‑ones
• Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
• Understanding, managing, and practicing safe food handling procedures

At Bubba’s 33 we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Benefits

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally‑protected status. We encourage and welcome all applicants to apply.