Assistant Service Manager

Vwsouth; Charlotte (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking dealership as an Assistant Service Manager, where your role is pivotal in enhancing customer satisfaction and ensuring smooth operations. This position offers the chance to grow within an award-winning team, dedicated to professional development and community support. You will assist in overseeing vehicle service, build lasting relationships with customers, and contribute to a positive workplace culture. If you're passionate about the automotive industry and committed to excellence, this opportunity is perfect for you.

Benefits

Health insurance at group rate

Dental

Life Insurance

401k after 90 days

Individual office for each consultant

Opportunities for growth

Paid training and mentorship

Qualifications

• Experience in automotive service advising and customer satisfaction is essential.
• Strong focus on customer and employee service is a must.

Responsibilities

• Assist the Service Manager and meet with customers to assess their vehicle needs.
• Monitor vehicle progress and maintain high customer satisfaction.

Skills

Customer Service

Communication Skills

Time Management

Problem Solving

Education

High School Diploma or equivalent

Accredited training in service advisor skills

Job description

Assistant Service Manager

Volkswagen of South Charlotte believes that its strength, continued success, future growth and profitability depend on building trusting relationships with our employees, customers and industry partners.

Individual and organizational pride are critical elements of our future. Our people make all the difference. This belief fosters a commitment to provide opportunities for growth and new challenges for our employees so they may achieve professional development and personal fulfillment. Working with our local communities, we help and support those people and organizations whose fulfillment enhances their quality of life as it does our own.

Come join an award winning dealership!

Benefits:

• Health insurance at group rate
• Dental
• Life Insurance
• 401kafter 90 day
• Each consultant has their own office
• Opportunity for growth, typically promote from within
• Paid training- mentorship

Responsibilities:

• Assist Service Manager as needed
• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

Requirements:

• Excellent Customer and Employee Service a must
• High School Diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Automotive service advisor experience.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check & drug screen