Assistant Service Manager - Shelburne, VT

VIP Tires & Service; Shelburne (VT); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Service Manager to join their team in Shelburne, VT. This role is pivotal in ensuring exceptional customer experiences and operational excellence. As the second in charge, you will lead the team in the absence of the Service Manager, focusing on safety, compliance, and customer engagement. Your leadership will help drive performance targets while fostering a collaborative environment. If you have a passion for the automotive industry and are committed to delivering high-quality service, this opportunity is perfect for you.

Qualifications

• Strong leadership and communication skills are essential for this role.
• Knowledge of automotive services and industry standards is required.

Responsibilities

• Lead the team to deliver a superior customer experience.
• Ensure compliance with safety policies and regulations.
• Manage dispatching of work orders efficiently.

Skills

Leadership Skills

Communication Skills

Organizational Skills

Knowledge of Automotive Services

Education

2 Years in Automotive Service Management

ASE Certifications (C1, P2, G1)

State Inspection License

Job description

Join to apply for the Assistant Service Manager - Shelburne, VT role at VIP Tires & Service

3303 Shelburne Rd, Shelburne, VT 05482, USA Req #342

Friday, March 21, 2025

General Summary
The Assistant Manager lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different & better experience. As the second in charge at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers at their location. The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Assistant Manager delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.

Essential Duties & Responsibilities

• Prioritize workplace safety by following all safety policies, completing all safety training, reporting unsafe conditions, and ensuring safe equipment use.
• Serve customers by consulting, building relationships, and educating them about their vehicle condition based on inspections.
• Achieve success in customer engagement as measured by VIP SAX score.
• Learn and execute managerial activities assigned by the Service Manager, helping lead the team to deliver a superior customer experience.
• Ensure all associates complete required LMS and vendor training, and are certified as needed.
• Communicate effectively with the team through daily huddles and meetings.
• Support customer education and solutions through the 5 for 5 process.
• Manage dispatching of work orders efficiently.
• Attend off-site meetings and training as needed.
• Maintain facility and equipment, ensuring cleanliness, safety, and compliance.
• Ensure procedural compliance with all regulations and company policies.
• Perform other duties as required and serve as policy administrator when the Service Manager is absent.

Performance Measurement

• Support the Service Manager in achieving team performance targets through various reports.

Standard Management Work Week

• SCHEDULE: 5 days/week, 40 hours.
• ATTENDANCE: Be punctual and work scheduled hours.

Required Qualifications

• Strong leadership, communication, and organizational skills.
• Knowledge of automotive services and industry standards.
• Minimum 2 years in automotive service management or equivalent education and experience.
• Valid driver’s license, ASE certifications (C1, P2, G1), and state inspection license where applicable.

Work Environment

Indoor service department with exposure to weather, chemicals, noise, and mechanical equipment. Protective eyewear required.

Physical Demands

Includes sitting, reaching, standing, walking, climbing, kneeling, crawling, lifting up to 21 lbs., and other physical activities with accommodations available.