Assistant Service Manager

Stotz Equipment; Casper (WY); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in agricultural equipment is seeking an Assistant Service Manager to support daily operations in a dynamic service department. The ideal candidate will help ensure superior customer service and thrive in a high-performing environment, with opportunities for career advancement and comprehensive benefits.

Benefits

Opportunities for career growth

Competitive compensation plan including a bonus plan

Comprehensive benefits including medical, dental, and 401K plans

Qualifications

• 2+ years of experience in a service department, preferably in agriculture or heavy equipment.
• Strong communication and organizational skills.
• Ability to multitask and maintain composure in a fast-paced environment.

Responsibilities

• Assist the Service Manager with the day-to-day operation of the service department.
• Help coordinate scheduling, work assignments, and shop workflow.
• Communicate with customers regarding repair status and service needs.

Skills

Communication

Organizational Skills

Multitasking

Tools

Microsoft Office

Job description

Job Details

Level: Experienced

Job Location: Casper - Evansville, WY

Position Type: Full Time

Salary Range: Undisclosed

Travel Percentage: Negligible

Description

We are seeking a motivated and organizedAssistant Service Managerto support daily service operations in our large agriculture equipment dealership. This role will assist the Service Manager in ensuring exceptional customer service, efficient workflow, employee development, and operational excellence. The ideal candidate possesses a strong understanding of agricultural equipment service needs and is prepared to assume a leadership support role, with a clearpath to future advancement.

This position is ideal for someone with strong technical knowledge, leadership potential, and a desire to grow within a high-performing service team.

What you'll Do:

• Assist the Service Manager with the day-to-day operation of the service department
• Help coordinate scheduling, work assignments, and shop workflow based on technician availability and expertise
• Ensure repair orders are properly opened, documented, and closed in a timely and accurate manner
• Support the communication of service processes and expectations to the team to maintain high levels of quality and efficiency
• Communicate with customers regarding repair status, service needs, and follow-up
• Help monitor department performance metrics and contribute to achieving service goals
• Assist in developing and implementing technician training and onboarding plans
• Maintain a safe, clean, and well-organized shop environment
• Help manage department assets, including tools, service vehicles, and equipment
• Act as a liaison between technicians, parts, and sales departments to ensure smooth interdepartmental operations
• Step in to support leadership needs during the Service Manager’s absence

Qualifications

Must-Haves:

• 2+ years of experience in a service department, preferably in agriculture or heavy equipment
• Strong communication and organizational skills
• Ability to multitask and maintain composure in a fast-paced environment
• Basic understanding of service workflow, work orders, and customer service processes
• Proficiency with computers and Microsoft Office tools
• Clean driving record

Preferred:

• Experience working in a dealership setting (agriculture or construction equipment)
• Familiarity with OEM systems, dealership management software, or service scheduling platforms
• Technical knowledge of agricultural machinery and diagnostic procedures

Physical Requirements:

• Ability to sit, stand, talk, and use hands/fingers to operate a computer or phone
• Ability to lift up to 50 lbs occasionally
• Must be able to bend, stoop, and reach as needed in a shop setting
• Visual and auditory ability to communicate effectively with team members and customers

What You'll Get

• Opportunities for career growth
• A chance to work for the best in the industry
• Competitive compensation plan including a bonus plan
• Comprehensive benefits plans include medical, dental, vision, supplemental insurance, and 401K plans

About the Company

The company, founded as Arizona Machinery in 1947, has been under the same family's leadership since. Tom Rosztoczy, CEO of Stotz Equipment since 1998, has grown our company from 3 to 24dealerships operating in 8 western states. In 2013, all dealerships were consolidated under the name Stotz Equipment. The name Stotz -- a shortened version of the family's last name -- was suggested by employees to make sure our growing company never loses sight of its family history. With a history of success, Stotz is always looking toward the future. Growth plans for the future will provide you with an ever-changing and challenging environment that offers immense professional growth opportunities. Stotz Equipment believes that people are the company's number one asset. People are the starting point in the company's Circle of Success. Every employee at Stotz strives toward our ambitious vision of "To be the Best Equipment Dealer in the World".