Assistant Service Manager

IVS International Inc; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

IVS International Inc. is seeking an Assistant Service Manager to oversee the service department for ambulance and emergency response vehicles.

You will coordinate repairs, ensure timely completion, and promote exceptional customer service while guiding technicians and aligning with safety standards. In this role you will supervise shop activities, manage work orders and parts inventory, and liaise with customers, warranty, and production teams to deliver efficient service.

Qualifications

• Associate degree preferred in automotive technology or business management.
• 3–5 years of experience in vehicle service, fleet maintenance, heavy-duty truck, emergency vehicle, or ambulance service operations.
• Previous supervisory or team leadership experience preferred.
• Experience in ambulance manufacturing or emergency vehicle service highly desirable.
• Experience in the EMS industry is a plus.
• Proficiency in scheduling software, POS systems, and general mechanical or operational knowledge of the automotive industry.

Responsibilities

• Coordinate repair and maintenance activities for ambulance vehicles.
• Support service techs with coaching and training.
• Manage work orders, invoicing, and handle escalated complaints.
• Supervise technicians and schedule duties, assign work, and follow up on completion.
• Collaborate with customers in sales, service, and opportunities.
• Oversee parts inventory using purchase and sales orders.
• Ensure shop safety and proper equipment layout.
• Supervise shop area for compliance with safety procedures.

Skills

Leadership

Shop management

Communication

Mentoring

Teamwork

Scheduling software

POS systems

Customer service

Education

Associate degree in Automotive Technology

Associate degree in Business Management

Job description

JOB SUMMARY

The Assistant Service Manager supports the daily operations of the Service Department by coordinating repair and maintenance activities for ambulance and emergency response vehicles. This position ensures timely completion of service work, promotes exceptional customer service, assists with technician workflow, and helps maintain compliance with industry, manufacturers, and safety standards. The Assistant Service Manager serves as a liaison between customers, technicians, parts, warranty, and production teams to ensure efficient service delivery.

ESSENTIAL FUNCTIONS

• Providing support to service techs including coaching, training, and helping complete projects.
• Act as the primary point of contact for service inquiries, estimate costs, manage work orders, invoicing, and handle escalated complaints.
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments.
• Coaching service department teammates on all operational issues of working within the service standards.
• Collaborating directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Managing parts inventory by utilizing purchase orders and sales orders.
• Ensuring shop safety, including the use of and maintenance of safety equipment.
• Ensuring equipment/hardware layout and positioning within the service department.
• Supervising shop area, equipment, and teammates for compliance with company safety procedure.

Requirements

Required Education and Experience

• Associate degree in Automotive Technology, Business Management, or related field preferred.
• Equivalent combination of education and experience will be considered.
• 3–5 years of experience in vehicle service, fleet maintenance, heavy-duty truck, emergency vehicle, or ambulance service operations.
• Previous supervisory or team leadership experience preferred.
• Experience in ambulance manufacturing or emergency vehicle service is highly desirable.
• Experience in the EMS industry is a plus.

Qualifications and experience

• Outstanding leadership and shop management skills.
• Highly organized and meticulous, with the ability to mentor others in a manner that ensures efficiency.
• Excellent verbal and written communication.
• Ability to develop professional relationships with customers and team members.
• Proven history of exceeding business objectives.
• Proficiency in scheduling software, POS systems, and general mechanical or operational knowledge of the automotive industry.
• 2 to 5 years of experience in automotive customer service and/or supervisory role.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws and MSDS Compliance.
• Maintain a clean and respectable driving Motor Vehicle Record.