Assistant Service Center Manager

Hughes Exterminators; Tampa (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Hughes Exterminators, Inc. in Tampa, FL seeks a Service Center Manager to oversee all aspects of operations including revenue, sales, HR, training, and compliance, ensuring uncompromised service to customers and team members.

The role emphasizes safety, policy adherence, and performance management within a dynamic pest-control environment. You will drive revenue targets, manage expenditures, staffing, and vendor relationships while maintaining quality service and regulatory compliance.

Qualifications

• Industry experience preferred.
• Proven leadership abilities.
• Effective verbal and written communication.
• Conflict resolution skills.
• Proficient with internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint).
• Proven track record in achieving sales results.
• Proven ability to multitask.
• Strong organizational skills.
• Basic math skills.
• Ability to pass any state regulatory licensing/certification exams.
• Able to work a 40-hour work week.
• Available after hours (including weekends/holidays).
• Possess a current driver's license.
• Ability to pass background and drug screening tests.
• Meets company driving standards.
• High school degree or equivalency, college preferred.

Responsibilities

• Oversee revenue, sales, profit, HR activities, training, and compliance for the service center.
• Ensure compliance with product labels, licensing, training requirements, and company policies.
• Foster and enforce a safety culture.
• Drive monthly/quarterly revenue budgets and sales goals.
• Oversee daily and monthly production goals and expenditures.
• Manage accounts receivable/payable, cash, and expenses.
• Maintain fleet, equipment, and inventory.
• Explain and train on compliance, inspection, treatment, materials, and sales procedures.
• Regularly lead performance feedback and reviews.
• Conduct routine check-ins with team members.
• Create a positive sales culture to achieve service center goals.
• Maintain records per guidelines for team, service center, and customers.

Skills

Leadership

Communication

Conflict resolution

Multitasking

Organizational skills

Math skills

Background check

Driver's license

Licensing exams

Drug screening

Education

High school diploma or equivalent

College preferred

Tools

Paycom

PestPac

Applicant Pro

Outlook

Word

Excel

PowerPoint

Job description

Position Summary:

Oversee all aspects of Service Center operations, including the management of revenue, sales, profit, human resources activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values.

Essential Functions:

• Ensure compliance with regard to product label, licensing, recurring training requirements, and existing company policies


• Foster and enforce a consistent culture of safety in line with our core values


• Drive commitments within your team to provide uncompromised customer service


• Resolve customer complaints and issues promptly and professionally


• Create and achieve monthly and quarterly revenue and sales budgets


• Daily oversight of expenditures that impact profit


• Manage daily and monthly production goals


• Create a positive sales culture that facilitates achievement of Service Center goals


• Adhere to company pricing and sales guidelines


• Manage accounts receivable process


• Process accounts payable invoices and check for accuracy


• Manage cash funds, company credit card(s), and expense reports


• Assess and negotiate customer warranty claims


• Manage payroll and HR required activities


• Maintain effective staffing levels by hiring for open positions and forecasting for future needs


• Regularly lead performance feedback and reviews


• Explain & train on compliance, inspection, treatment, materials, and sales procedures


• Conduct routine Check-ins of Team Members


• Maintain records within company and government guidelines for Team Members, the Service Center, and customers


• Manage and maintain fleet, equipment, and material inventory


• Other duties as required

Minimum Qualifications:

• Industry experience (preferred)


• Demonstrated leadership abilities


• Effective verbal and written communication


• Conflict resolution


• Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, other web-based portals)


• Proven track record in achieving sales results


• Proven ability to multitask


• Strong organizational skills


• Basic math skills


• Ability to pass any state regulatory agency required licensing/certification exams


• Able to work a 40-hour (minimum) work week


• Accessible after hours (including weekends/holidays)


• Possess a current driver's license in the state where you work


• Ability to pass background and drug screening tests upon offer of employment


• Meets company driving standards


• High school degree or equivalency, college preferred

Physical Demands:

• Constant mobility including walking, crawling, stooping, bending, kneeling, squatting, lifting, looking, probing, climbing, pushing, pulling, balancing, stretching, and standing for long periods


• Climbing into attics and crawling in crawlspaces


• Daily physical labor


• Lifting up to 50lbs


• Driving an automatic vehicle

Environmental Factors:

• Work both indoors and outdoors, in various weather conditions


• May withstand extreme conditions such as heat in an attic in Summer or the chill of a crawlspace in Winter


• Exposure to vegetation, dust, dirt, insects, and animal remains


• Some work in cramped spaces

We are an Equal Opportunity Employer and Drug-Free Workplace

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications)