Service Supervisor

Rollins, Inc.; Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Company cell phone

Medical, dental, vision, maternity, &

401(k) plan with company match

Paid vacation, holidays, and sickleave

Employee discounts

Training program

Job summary

McCall Pest & Wildlife in Tampa, FL is seeking a full-time supervisor to lead field teams and coordinate pest-control services outdoors. You will train staff, monitor performance, and ensure timely, safe servicing of accounts while upholding quality and compliance standards.

The role emphasizes problem-solving, customer service, and strong communication. A valid driver’s license and the ability to work in varied weather are essential; PestPac knowledge is a plus.

Qualifications

• Valid driver’s license required.
• Ability to work in the field independently and manage route-based assignments.
• Knowledge of PestPac preferred but not required.
• Self-motivated and able to work in a fast-paced environment.
• Demonstrate coaching and development ability through strong written and verbal communication.

Responsibilities

• Perform supervisory functions (training, review of work, compliance, performance assessments, making recommendations to the Branch Manager regarding hiring and disciplining employees).
• Ensure accounts are scheduled and serviced in a timely, efficient and professional manner.
• Observe technicians in field operations.
• Assist technicians in trouble shooting Difficult situations.
• Resolve customer concerns and issues.
• Vehicle Inspections to ensure that they are clean, in sale operating condition, and properly equipped and inventoried.
• Maintain verifiable training records.
• Ensure compliance with FDAC regulations.
• Communicate progress, concerns, and or problems with Branch Manager daily.
• Build strong relationships with internal and external customers.
• Perform QC Inspections.
• Perform production work as needed.
• Assist with supervision of technicians to achieve high levels of productivity.

Skills

Valid driver’s license

Field work independence

Route management

Self-motivated

Strong communication

Tools

PestPac

Job description

Overview

Do you enjoy working outdoors, solving unique challenges, climbing ladders, and helping people? We do too! At McCall Pest & Wildlife, we’re dedicated to creating extraordinary experiences and growth opportunities for our team. If you're looking for a rewarding career with a supportive company, this could be the perfect match for you.

Responsibilities

With McCall, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Mouse! Benefits including a 401(k) with a company match. But it’s more than that. It’s serving our communities. It’s having your teammates’ backs. It’s going above and beyond and making a difference. We step in and step up when people have problems they can’t fix, and they need the pros. We crush their pest problems and lift their spirits.

Back to you. Are you a hard worker? Can you follow direction, handle stress, and multitask? Are you organized, friendly, and motivated to succeed? That’s a great place to start.

Your Principal Duties and Responsibilities

• Perform supervisory functions (training, review of work, compliance, performance assessments, making recommendations to the Branch Manager regarding hiring and disciplining employees)


• Ensure accounts are scheduled and serviced in a timely, efficient and professional manner


• Observe technicians in field operations


• Assist technicians in trouble shooting Difficult situations


• Resolve customer concerns and issues


• Vehicle Inspections to ensure that they are clean, in sale operating condition, and properly equipped and inventoried


• Maintain verifiable training records


• Ensure compliance with FDAC regulations


• Communicate progress, concerns, and or problems with Branch Manager daily


• Build strong relationships with internal and external customers


• Perform QC Inspections


• Perform production work as needed


• Assist with supervision of technicians to achieve high levels of productivity

What We Offer

• Competitive pay, a company vehicle, and a company cell phone.


• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.


• 401(k) plan with company match, employee stock purchase plan.


• Paid vacation, holidays, and sick leave.


• Employee discounts.


• Industry-leading, quality training program.

Qualifications

What you need

• Valid driver’s license required


• Ability to work in the field independently and manage route-based assignments


• Knowledge of PestPac preferred but not required


• Self-motivated and able to work in a fast-paced environment


• Demonstrate coaching and development ability through strong written and verbal communication

Physical Demands / Working Environment

• Safely use a ladder within the manufacturer's weight capacity


• Must be able to safely operate a company vehicle for extended periods. Travel may include short stops or longer routes between counties or service areas.


• Lift and carry up to 50 lbs.


• Safely access crawl spaces, attics, confined spaces, roof tops, etc.


• Ability to work in all types of weather conditions


• Ability to obtain the appropriate pesticide license within the first 90 days of employment (company paid)

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws

McCall is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer