Assistant Service Center Manager

Arrow Exterminators; Tampa (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Arrow Exterminators in Tampa, FL is seeking a Service Center Manager to oversee all aspects of center operations, including revenue, sales, profit, HR, training, and compliance. You will lead a team dedicated to delivering uncompromised customer service and upholding our vision, mission and core values.

This role requires strong leadership, clear communication, and the ability to manage budgets, payroll, scheduling, and safety programs.

Qualifications

• Leadership experience and ability to manage teams.
• Excellent verbal and written communication skills.
• Conflict resolution and problem-solving abilities.
• Ability to multitask and manage priorities.
• Strong organizational skills and attention to detail.
• Basic math skills for budgeting and reporting.
• Ability to pass state regulatory licensing/certification exams.
• Ability to work a minimum 40-hour week and flexible hours.
• Willingness to work after hours, weekends, and holidays as needed.
• Valid driver's license in the work state.

Responsibilities

• Oversee all aspects of Service Center operations including revenue, sales, profit, HR, training, and compliance.
• Ensure compliance with product labels, licensing, and training requirements.
• Foster a safety-focused culture and uphold core values.
• Drive revenue and sales budgets and manage expenditures for profitability.
• Resolve customer issues promptly and professionally.
• Lead performance feedback and reviews with Team Members.
• Explain and train on procedures related to compliance, inspections, treatments, and sales.
• Maintain records per company and government guidelines.

Skills

Leadership abilities

Verbal and written communication

Conflict resolution

Multitasking

Organizational skills

Math skills

Pass licensing exams

40-hour work week

After hours availability

Driver's license

Education

High school degree or equivalency

College preferred

Tools

Paycom

PestPac

Applicant Pro

Outlook

Word

Excel

PowerPoint

Job description

Position Summary: Oversee all aspects of Service Center operations, including the management of revenue, sales, profit, human resources activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values.

Essential Functions

• Ensure compliance with regard to product label, licensing, recurring training requirements, and existing company policies
• Foster and enforce a consistent culture of safety in line with our core values
• Drive commitments within your team to provide uncompromised customer service
• Resolve customer complaints and issues promptly and professionally
• Create and achieve monthly and quarterly revenue and sales budgets
• Daily oversight of expenditures that impact profit
• Manage daily and monthly production goals
• Create a positive sales culture that facilitates achievement of Service Center goals
• Adhere to company pricing and sales guidelines
• Manage accounts receivable process
• Process accounts payable invoices and check for accuracy
• Manage cash funds, company credit card(s), and expense reports
• Assess and negotiate customer warranty claims
• Manage payroll and HR required activities
• Maintain effective staffing levels by hiring for open positions and forecasting for future needs
• Regularly lead performance feedback and reviews
• Explain & train on compliance, inspection, treatment, materials, and sales procedures
• Conduct routine Check-ins of Team Members
• Maintain records within company and government guidelines for Team Members, the Service Center, and customers
• Manage and maintain fleet, equipment, and material inventory
• Other duties as required

Minimum Qualifications

• Industry experience (preferred)
• Demonstrated leadership abilities
• Effective verbal and written communication
• Conflict resolution
• Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, other web-based portals)
• Proven track record in achieving sales results
• Proven ability to multitask
• Strong organizational skills
• Basic math skills
• Ability to pass any state regulatory agency required licensing/certification exams
• Able to work a 40-hour (minimum) work week
• Accessible after hours (including weekends/holidays)
• Possess a current driver's license in the state where you work
• Ability to pass background and drug screening tests upon offer of employment
• Meets company driving standards
• High school degree or equivalency, college preferred

Physical Demands

• Constant mobility including walking, crawling, stooping, bending, kneeling, squatting, lifting, looking, probing, climbing, pushing, pulling, balancing, stretching, and standing for long periods
• Climbing into attics and crawling in crawlspaces
• Daily physical labor
• Lifting up to 50lbs
• Driving an automatic vehicle

Environmental Factors

• Work both indoors and outdoors, in various weather conditions
• May withstand extreme conditions such as heat in an attic in Summer or the chill of a crawlspace in Winter
• Exposure to vegetation, dust, dirt, insects, and animal remains
• Some work in cramped spaces

We are an Equal Opportunity Employer and Drug-Free Workplace

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications)