Assistant Salon Director: Lead Customer Experience

Glow Brands; Tennessee; Hybrid; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Health Insurance

401(k) with Company Match

Paid Time Off

Flexible Scheduling

Daily Pay

Employee Discounts

Professional Development

Casual Dress Code

Free Tanning

Free Wellness Services

Wellness Reimbursement

Exclusive Discounts

Job summary

Glow Brands, a family of brands including Sun Tan City, seeks an Assistant Salon Director to sustain a high-energy, client-centric environment and drive store performance.

You will supervise Tanning Consultants, lead by example in daily operations, and ensure exceptional service while meeting productivity goals. This role offers leadership growth within a dynamic, customer-focused company.

Qualifications

• Strong leadership and coaching abilities in a fast-paced retail setting.
• Proven customer service excellence and outcome-focused approach.
• Ability to train, mentor and manage staff to achieve sales goals.

Responsibilities

• Monitor and manage daily operations of the salon in a fast-paced environment.
• Lead by example in all company operations including creating a client-centric experience and meeting personal sales expectations.
• Maintain a professional and impeccably clean salon environment.
• Establishes clear goals and objectives for Team Members.
• Provides coaching, training, and feedback to improve Team Members’ daily performance.
• Generate sales reports, maintain inventory, and assist with other Salon Director functions.
• Assist the Salon Director in controlling top line revenue and expenses.
• Help to maintain proper staffing levels to ensure maximum productivity and excellent customer service while controlling labor costs.
• Ability to work nights as well as Saturdays and Sundays as required to provide management coverage.
• Has reliable ability and transportation to go to the bank as needed.
• Candidate should expect to work five days per week, and approximately a 40-to-45-hour work schedule depending on hourly or salary status.

Skills

Retail management

Customer service

Team leadership

Communication skills

Tools

Word

Excel

Outlook

Job description

Glow Brands, a family of brands including Sun Tan City, seeks an Assistant Salon Director to sustain a high-energy, client-centric environment and drive store performance.

You will supervise Tanning Consultants, lead by example in daily operations, and ensure exceptional service while meeting productivity goals. This role offers leadership growth within a dynamic, customer-focused company.