Assistant Manager

Massage Envy; Lake Lotawana (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonuses up to $10k

Free massages

Flexible schedule

Training program

Health insurance

Job summary

Massage Envy Lee's Summit is seeking an Assistant Manager of Sales to lead a team in a fast-paced spa environment. This full-time role involves sales, customer service, and leadership duties with varying scheduling.

The ideal candidate communicates positively, motivates staff, and drives daily sales goals while upholding the clinic’s standards and Massage Envy values. Responsibilities include coaching staff, managing payroll and deposits, maintaining a clean facility, and understanding massage

Qualifications

• Management and/or marketing experience in service/retail industry helpful.
• Sales experience in the service/retail industry.
• Willingness to hold themselves and a team to the highest standards.
• Ability to effectively interact with and communicate expectations to staff and up-line to Manager.
• Competent trainer and motivator.
• Proficiency in generating membership and retail sales goals and interpreting trends in sales reports.
• Satisfactory results of background, credit and reference check is a condition of employment in this position.

Responsibilities

• Assists Manager in and oversees management duties.
• Sets and coaches a team to achieve daily sales goals.
• Acts as an example to a sales team, by regularly achieving personal goals.
• Maintains an impeccable and clean clinic.
• Coach and train front desk associates and therapists on sales process.
• Balance sales detail report and make daily deposits.
• Ensure employee work time is properly recorded and payroll is processed in a timely manner.
• Keeps track and documents inventory and order supplies.
• Understands, believes in and upholds Massage Envy’s Purpose, Vision and Values.
• General knowledge of modalities offered and understands, believes in, and upholds the benefits of massage therapy and bodywork.

Skills

Management experience

Sales experience

Communication

Training/Coaching

Staff leadership

Background check

Job description

Full job description

Want a fun, fast-paced work environment in a well-established, locally owned and operated spa? Want to be on a team that helps people heal and feel their best? Join us at Massage Envy Lee's Summit! Massage Envy Lee's Summit currently has an opening for an Assistant Manager of Sales position. The ideal candidate is a positive communicator with a high degree of self-motivation combined with a sense of urgency. The position is full-time and the schedule varies.

This is a sales, customer service and management position and NOT a clerical, office manager position. (Only qualified candidates will be considered.)

Essential Duties:

• Assists Manager in and oversees management duties
• Sets and coaches a team to achieve daily sales goals
• Acts as an example to a sales team, by regularly achieving personal goals
• Maintains an impeccable and clean clinic
• Coach and train front desk associates and therapists on sales process
• Balance sales detail report and make daily deposits
• Ensure employee work time is properly recorded and payroll is processed in a timely manner
• Keeps track and documents inventory and order supplies
• Understands, believes in and upholds Massage Envy’s Purpose, Vision and Values
• General knowledge of modalities offered and understands, believes in, and upholds the benefits of massage therapy and bodywork

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or ability required for this position.

Education, Skills and Training:

• Management and/or marketing experience in service/retail industry helpful
• Sales experience in the service/retail industry
• Willingness to hold themselves and a team to the highest standards
• Ability to effectively interact with and communicate expectations to staff and up-line to Manager
• Competent trainer and motivator
• Proficiency in generating membership and retail sales goals and interpreting trends in sales reports
• [Satisfactory results of background, credit and reference check is a condition of employment in this position]

Physical Demands:

• Must be able to work some nights and weekends
• Must be able to interact and communicate effectively with guests, members, staff, regional developers, franchise owners and vendors
• Must be able to use office equipment
• Reasonable accommodations are available to individuals with disabilities, upon request, as required by law
• Regular and reliable attendance, and ability to work flexible days and hours

Communications and Personal Interactions

• Doesn't shy away from accountability or make excuses for low performance
• Must be customer service oriented
• Must communicate effectively (orally and written) and in a courteous and professional manner on a regular basis with members, guests, staff, and franchise owners
• Follow management’s policies, procedures and direction
• Ability to effectively communicate expectations to staff and create a winning team
• Accepts constructive criticism in a positive manner and uses it as a learning tool

Benefits

• Salary PLUS commission AND up to $10k annually in bonuses, as well as free massages/facials
• Flexible working schedules and hours, although some nights and weekends required
• Professional and personal growth opportunities
• Orientation and follow-up in-house training
• Medical, dental, and vision offered to full time employees at this location