Assistant RN Manager - Patient Relations & Clinic Ops

SilkRoad; Sherman (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

STGi is seeking an Assistant RN Manager to collaborate with the Clinic Manager and Project Manager’s clinic in representing Veteran patients and coordinating care with Medical Center and stakeholders.

The role supports day-to-day clinic operations, staff leadership, and compliance with policies and procedures across CBOC operations. This position is contingent upon award of the RFP and is focused on patient relations and performance excellence.

Responsibilities

• Collaborate with manager for organizational leadership and task delegation.
• Assist in completing mandatory reports, QC logs, metrics, and data.
• Assist with staff performance issues and conflicts.
• Lead monthly staff meetings and daily huddles.
• Support readiness for inspections/surveys (Joint Commission, VAMC EOC, etc.).
• Promote team-building and positive work environment.
• Ensure compliance with STGi and VA policies for CBOC operations.
• Ensure compliance with state and federal statutes and regulations (OSHA, CDC, Joint Commission).
• Ensure staff complete encounter forms on the day of patient visits (within 24 hours).
• Communicate effectively with staff, STGi, VAMC and subcontractors.
• Provide primary and preventive medical care within CPT scope and trainer’s guidance.
• Maintain universal precautions and patient privacy/safety.
• Perform administrative and clerical duties under supervision.
• Monitor patient flow, scheduling, access, wait times, and patient satisfaction.
• Participate in staff development programs and Performance Excellence.
• Participate in ongoing Performance Improvement programs with VAMC.
• Oversee validation of billable roster and timely submission to COR per contract requirements.

Job description

STGi is seeking an Assistant RN Manager to collaborate with the Clinic Manager and Project Manager’s clinic in representing Veteran patients and coordinating care with Medical Center and stakeholders.

The role supports day-to-day clinic operations, staff leadership, and compliance with policies and procedures across CBOC operations. This position is contingent upon award of the RFP and is focused on patient relations and performance excellence.