Assistant Retail Manager

Fleet Feet; Mishawaka (IN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) with 4% Company Match

Exclusive Discounts

Professional Development

Community Engagement

Inspiring Team Culture

Job summary

Fleet Feet in Mishawaka, Indiana, is seeking an Assistant Retail Experience Manager to lead a dedicated team and shape a high-performance store culture. You'll support daily operations while ensuring an exceptional customer journey and empowering Outfitters through coaching and scheduling.

Ideal candidates have retail leadership experience and a passion for team development. Enjoy benefits such as a 401(k) with company match and professional development opportunities.

Qualifications

• At least 1 year of retail leadership experience in a customer-facing environment.
• Flexible availability for evenings, weekends, and holidays.
• Demonstrated ability to deliver an outstanding customer experience.

Responsibilities

• Support the recruiting, onboarding, and development of Outfitters.
• Lead by example on the sales floor and assist with real-time coaching.
• Foster a high-performance team culture.

Skills

Retail leadership experience

Customer experience delivery

Coaching and team motivation

Conflict resolution

Communication skills

Organizational skills

Job description

Our Company

We believe Running Changes Everything. If you believe that too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We run together to solve problems, reach goals, encourage others and champion our brand.

Overview

As an Assistant Retail Experience Manager at Fleet Feet, you’ll play a key leadership role in shaping store culture, supporting daily operations, and delivering a consistent, world‑class retail experience. You’ll work closely with the Operating Partner to help lead the team, energize the sales floor, and support the growth and development of our Outfitters (Retail Sales Associates). This hands‑on role focuses on creating an exceptional customer journey while empowering team performance through coaching, scheduling, and daily direction. If you are passionate about people, purpose, and performance, and love to lead from the floor, this is your opportunity to make a direct impact.

What You'll Do

• Support the recruiting, onboarding, and development of Outfitters to ensure excellence in service and sales
• Lead by example on the sales floor, delivering the Fleet Feet Outfitting Experience with energy and care
• Act as a shift leader, directing floor operations and assisting with real‑time coaching
• Foster a high‑performance team culture by recognizing achievements and encouraging accountability
• Provide clear communication across the team to ensure alignment on goals, priorities, and customer needs
• Assist with scheduling, operational support, and the execution of store events and initiatives
• Help resolve customer issues quickly and professionally, prioritizing satisfaction
• Contribute to a positive, collaborative, and inclusive work environment

What We're Looking For

• At least 1 year of retail leadership experience in a customer‑facing environment
• Flexible availability, including evenings, weekends, and holidays
• Demonstrated ability to deliver an outstanding customer experience
• Leadership skills in coaching, team motivation, delegation, and conflict resolution
• Proven experience with retail operations such as scheduling, inventory, and floor management
• Strong communication and interpersonal skills
• Highly organized and capable of managing multiple priorities in a fast‑paced setting
• Passionate about team development, recognition, and growth
• Self‑motivated, detail‑oriented, and aligned with Fleet Feet’s mission and values

Why You'll Love It Here

• Lead with Impact: Help guide a passionate team and shape a high‑performing store culture
• Growth‑Focused: Develop your leadership skills in a collaborative, purpose‑driven environment
• Customer Connection: Make a difference every day by helping people find the right fit for their goals
• Team Energy: Be part of a motivated and engaged store team that values trust, purpose, and positivity
• Career Advancement: Gain management experience with opportunities for future development

Benefits

"Great People Deserve Great Perks & Benefits"

• 401(k) with 4% Company Match: Available to employees aged 21+ at company‑owned stores.
• Exclusive Discounts: Enjoy savings on industry‑leading products and specialized training programs.
• Professional Development: Grow your career through mentorship opportunities, employee resource groups, and ongoing learning sessions designed to help you reach your full potential.
• Community Engagement: Get involved in local outreach and service initiatives that align with our purpose‑driven mission.
• Inspiring Team Culture: Join supportive, passionate teammates who live the mission every day.
• Full Time Benefits: Employees working 30+ hours per week can explore our benefits summary for details on healthcare, wellness, and more.
• Part‑Time Benefits: Employees working 15–29 hours per week can explore our benefits summary for details on healthcare, wellness, and more.

Equal Opportunity & Reasonable Accommodations

We are an equal opportunity employer and believe having teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of all backgrounds, experiences, abilities, and perspectives. Our commitment to inclusion is reflected in our hiring practices, workplace culture, and community engagement.

Fleet Feet utilizes E‑Verify in all corporate and company‑operated stores as part of the hiring process.