Assistant Retail Experience Manager

Fleet Feet Sports; Meridian (ID); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

High energy atmosphere

Advancement opportunities

Community involvement

Product discounts

Passionate team

Job summary

Fleet Feet Meridian, part of the nation's largest running retailer, is seeking an Assistant Retail Experience Manager. You will partner with the Retail Experience Manager to elevate the customer experience, lead the Outfitters team, and drive daily store operations in a fast-paced, high-energy environment.

You will recruit, onboard, schedule, coach, and coach performance, delivering training and education to Outfitters, while maintaining a collaboration-focused culture that values service and

Qualifications

• Leadership abilities with supervisory experience in retail.
• Proven ability to recruit, onboard and train staff.
• Strong communication and customer-service skills.

Responsibilities

• Support Retail Experience Manager in daily operations.
• Recruit, onboard, schedule and coach Outfitters.
• Drive performance management and training programs.
• Foster a positive, customer-centric staff culture.

Skills

Leadership

Retail experience

Customer service

Training

Scheduling

Job description

Our Company

Overview

We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life.

Responsibilities

As an Assistant Retail Experience Manager, you will work to support the Retail Experience Manager in the day-to-day and long-term success of retail staff. This position will help build the best customer experience by focusing on what matters most, the team. You will assist with recruiting, onboarding, scheduling, coaching, performance management, training, and education of our Retail Sales Associates, or Outfitters, as we call them.

Qualifications

• Available to work a flexible schedule, including days, evenings, weekends, and holidays
• Demonstrated leadership ability with at least 1 year of retail experience in a customer-facing sales setting
• Passion for managing, training, motivating employees
• Can own and manage administrative tasks, customer interactions and a fast paced environment while staying organized
• Fosters growth of others through recognition, coaching and development opportunities
• Promotes individual and team performance by setting expectations, delegating and by providing tools and resources
• Builds and maintains trust from staff and customers by using sound judgement
• Passionate, positive, self-motivated and detail-oriented
• Collaborative and customer-centric
• Willing to go above and beyond when needed
• Communicate professionally with customers and team
• Deliver the best customer experience by creating a positive staff culture with a focus on performance management and education
• Support all Fleet Feet initiatives, activities and functions

Perks

• High energy and fun atmosphere
• Training and advancement opportunities within the Fleet Feet brand
• Community involvement and community service activities
• Training Program and Product Discounts
• Passionate team members

Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.