Assistant Retail Manager

Confidential; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Confidential is seeking an Assistant Manager to oversee daily store operations in Houston, TX. You will coach, develop, and motivate a team to maximize store sales while partnering with the General Manager to ensure policy adherence.

The role emphasizes staff scheduling, customer service excellence, and asset protection, with focus on payroll management and proactive issue resolution.

Responsibilities

• Create and maintain an atmosphere geared toward achieving sales and productivity goals
• Communicate the results of sales goals to team in conjunction with the General Manager
• Create and adjust staff schedule based on business needs to manage payroll dollars
• Ensure that the retail store team delivers consistent and excellent customer service in accordance with company standards
• Resolve customer and employee issues and requests in an efficient and timely manner, engaging the GM as necessary
• Maintain a cohesive and cooperative work environment through team building and motivation
• Oversee merchandise receiving and store inventory replenishment using operating systems
• Build and maintain relationships with US Customs, Airport Management, Business Partners, Product Vendors, and other business-related entities
• Engage in employee performance management including conducting coaching and performance improvement conversations
• Suggest employees for advancement and partner with GM and HR to use appropriate progressive disciplinary procedures when necessary
• Participate in recruiting, interviewing, onboarding, and training staff
• Secure company assets by following Asset Protection policies and procedures

Job description

The Assistant Manager is responsible to manage the day-to-day store operation while coaching, developing, mentoring, and motivating the team who together will maximize store sales. In conjunction with the General Manager, the Assistant Store Manager will manage the retail operation in accordance with company policy

RESPONSABILITIES:

• Create and maintain an atmosphere geared toward achieving sales and productivity goals
• Communicate the results of sales goals to team in conjunction with the General Manager
• Create and adjust staff schedule based on business needs to manage payroll dollars
• Ensure that the retail store team delivers consistent and excellent customer service in accordance with company standards
• Resolve customer and employee issues and requests in an efficient and timely manner, engaging the GM as necessary
• Maintain a cohesive and cooperative work environment through team building and motivation
• Oversee merchandise receiving and store inventory replenishment using operating systems
• Build and maintain relationships with US Customs, Airport Management, Business Partners, Product Vendors, and other business-related entities
• Engage in employee performance management including conducting coaching and performance improvement conversations
• Suggest employees for advancement and partner with GM and HR to use appropriate progressive disciplinary procedures when necessary
• Participate in recruiting, interviewing, onboarding, and training staff
• Secure company assets by following Asset Protection policies and procedures