Assistant Store Manager

OXXO USA (Southwest Convenience Stores, LLC); Mountainair (NM); On-site; USD 42,000 - 54,000; Full time

Job summary

OXXO USA (Southwest Convenience Stores, LLC) is seeking an Assistant Store Manager in Mountainair, NM. The role emphasizes daily store operations, stock management, cleanliness, and delivering excellent customer service while handling financial transactions.

Candidate will lead and train Sales Associates, ensure schedule flexibility for peak hours, and maintain compliant operations in line with company policies and regulatory requirements.

Qualifications

• Retail experience preferred.
• Valid driver’s license and transportation to bank and corporate meetings; vehicle insurance required.
• Active listening
• Demonstrating ongoing value
• Ability to take initiative
• Multitasking and prioritization
• Operational excellence
• Time management
• Schedule flexibility including nights, weekends, and holidays
• Training and development of employees
• Recruitment support
• Customer issue resolution
• Communication access requirements
• Customer service coaching
• Ability to lift, stand and move around store
• Stocking and merchandising responsibilities

Responsibilities

• Oversee daily store activities to ensure smooth operations.
• Maintain inventory levels by stocking shelves and monitoring supply.
• Ensure the store remains clean and organized.
• Provide exceptional customer service and resolve any issues promptly.
• Handle financial transactions accurately and efficiently.
• Develop, lead & support Sales Associates

Skills

Retail experience

Customer service

Communication

Time management

Multitasking

Team leadership

Job description

Job Summary

The Assistant Store Manager is responsible for the daily operations and success of the retail store. This role ensures the store is well-stocked, clean, and provides excellent customer service while managing financial transactions.

Job Summary

The Assistant Store Manager is responsible for the daily operations and success of the retail store. This role ensures the store is well-stocked, clean, and provides excellent customer service while managing financial transactions.

Key Responsibilities

• Oversee daily store activities to ensure smooth operations.
• Maintain inventory levels by stocking shelves and monitoring supply.
• Ensure the store remains clean and organized.
• Provide exceptional customer service and resolve any issues promptly.
• Handle financial transactions accurately and efficiently.
• Develop, lead & support Sales Associates

All activities will be performed in support of the strategy and vision of the organization. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All activities must comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations.

Education And Experience

• One (1) or more years’ Experience working in retail environment (Preferred)
• Valid Driver’s License and transportation to/from bank and corporate meeting & valid vehicle insurance (Required)

Job Requirements

• Active Listening
• Demonstrating Ongoing Value
• Ability to Take Initiative
• Multitasking and Prioritization
• Operational Excellence
• Time Management
• Schedule flexibility is essential; managers are expected to work peak business hours, which may include nights, weekends, and holidays.
• Will assign tasks, follow up and counsel employees for not adhering to policies and procedures, excessive cash shortages and not performing tasks.
• Is responsible for continued training, education, and development of all employees in the assigned store. All employees will complete training according to corporate policies, procedures, and guidelines.
• Will help and aid in the recruitment of potential candidates.
• Manage and resolve customer issues and conflicts in a professional manner.
• Must have a form of communication to be reached.
• Teach and role model customer service and suggestive selling techniques.
• Must be able to lift, stand and remain active for the duration of the shift, with frequent movement around the store to assist customers and maintain store image to company standards.
• Responsible for unloading deliveries, organizing merchandise and keeping shelves stocked.

While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required.