Assistant Store Manager

Southwest Convenience Stores, LLC (OXXO USA); Albuquerque (NM); On-site; Full time

Job summary

A major retail chain in Albuquerque is seeking an Assistant Store Manager to oversee daily operations and ensure excellent customer service. The role involves maintaining stock levels, managing financial transactions, and developing Sales Associates. The ideal candidate will have at least one year of retail experience, strong communication skills, and the ability to handle multiple tasks effectively. Flexibility in scheduling is essential to accommodate peak business hours.

Qualifications

• Experience in a retail environment preferred.
• Must have a valid driver’s license and vehicle insurance.

Responsibilities

• Oversee daily store operations and activities.
• Maintain inventory levels and ensure store organization.
• Provide customer service and resolve issues.
• Handle financial transactions accurately.
• Support and develop Sales Associates.

Skills

Active Listening

Time Management

Multitasking and Prioritization

Ability to Take Initiative

Operational Excellence

Education

One or more years’ experience in retail

Job description

Job Summary

The Assistant Store Manager is responsible for the daily operations and success of the retail store. This role ensures the store is well-stocked, clean, and provides excellent customer service while managing financial transactions.

Key Responsibilities

• Oversee daily store activities to ensure smooth operations.
• Maintain inventory levels by stocking shelves and monitoring supply.
• Ensure the store remains clean and organized.
• Provide exceptional customer service and resolve any issues promptly.
• Handle financial transactions accurately and efficiently.
• Develop, lead & support Sales Associates.

All activities will be performed in support of the strategy and vision of the organization. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All activities must comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations.

Education And Experience

• One (1) or more years’ experience working in a retail environment (Preferred).
• Valid Driver’s License and transportation to/from bank and corporate meeting & valid vehicle insurance (Required).

Job Requirements

• Active Listening.
• Demonstrating Ongoing Value.
• Ability to Take Initiative.
• Multitasking and Prioritization.
• Operational Excellence.
• Time Management.
• Schedule flexibility is essential; managers are expected to work peak business hours, which may include nights, weekends, and holidays.
• Will assign tasks, follow up and counsel employees for not adhering to policies and procedures, excessive cash shortages and not performing tasks.
• Is responsible for continued training, education, and development of all employees in the assigned store. All employees will complete training according to corporate policies, procedures, and guidelines.
• Will help and aid in the recruitment of potential candidates.
• Manage and resolve customer issues and conflicts in a professional manner.
• Must have a form of communication to be reached.
• Teach and role model customer service and suggestive selling techniques.
• Must be able to lift, stand and remain active for the duration of the shift, with frequent movement around the store to assist customers and maintain store image to company standards.
• Responsible for unloading deliveries, organizing merchandise and keeping shelves stocked.

While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required.