Assistant Retail Manager

Fleet Feet Sports; Carrboro (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401k Match

Discounts

Professional Development

Community Engagement

Team Culture

Full-Time Benefits

Part-Time Benefits

Job summary

Fleet Feet Sports in Carrboro, NC is seeking an Assistant Retail Experience Manager to help lead a team and deliver a world-class retail journey. You will support onboarding, coaching, scheduling, and daily direction to Outfitters while energizing the sales floor and ensuring top service standards.

You will work closely with the Operating Partner to develop a high-performing team, manage conflict, and drive store initiatives in a fast-paced environment.

Qualifications

• Proven leadership in a customer-facing retail environment.
• Ability to coach and develop Outfitters and staff.
• Experience with scheduling, inventory, and floor ops.

Responsibilities

• Support recruiting, onboarding, and development of Outfitters.
• Lead on the sales floor delivering the Fleet Feet Outfitting Experience.
• Act as shift leader with real-time coaching and direction.
• Foster a high-performance culture with recognition and accountability.
• Communicate goals, priorities, and customer needs clearly.
• Assist with scheduling, events, and operational execution.
• Resolve customer issues promptly to protect satisfaction.
• Contribute to a positive, inclusive work environment.

Skills

Retail Leadership

Coaching

Scheduling

Customer Service

Communication

Inventory

Floor Management

Team Motivation

Job description

Our Company

We believeRunning Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We run together to solve problems, reach goals, encourage others and champion our brand.

Overview

As an Assistant Retail Experience Manager at Fleet Feet, you’ll play a key leadership role in shaping store culture, supporting daily operations, and delivering a consistent, world-class retail experience. You’ll work closely with the Operating Partner to help lead the team, energize the sales floor, and support the growth and development of our Outfitters (Retail Sales Associates).

This hands-on role focuses on creating an exceptional customer journey while empowering team performance through coaching, scheduling, and daily direction. If you are passionate about people, purpose, and performance, and love to lead from the floor, this is your opportunity to make a direct impact.

If you're a team-minded leader who’s passionate about people, performance, and delivering great experiences, we want to meet you. and help us inspire the runner in everyone.

What You'll Do

• Support the recruiting, onboarding, and development of Outfitters to ensure excellence in service and sales
• Lead by example on the sales floor, delivering the Fleet Feet Outfitting Experience with energy and care
• Act as a shift leader, directing floor operations and assisting with real-time coaching
• Foster a high-performance team culture by recognizing achievements and encouraging accountability
• Provide clear communication across the team to ensure alignment on goals, priorities, and customer needs
• Assist with scheduling, operational support, and the execution of store events and initiatives
• Help resolve customer issues quickly and professionally, prioritizing satisfaction
• Contribute to a positive, collaborative, and inclusive work environment

What We're Looking For

• At least 1 year of retail leadership experience in a customer-facing environment
• Flexible availability, including evenings, weekends, and holidays
• Demonstrated ability to deliver an outstanding customer experience
• Leadership skills in coaching, team motivation, delegation, and conflict resolution
• Proven experience with retail operations such as scheduling, inventory, and floor management
• Strong communication and interpersonal skills
• Highly organized and capable of managing multiple priorities in a fast-paced setting
• Passionate about team development, recognition, and growth
• Self-motivated, detail-oriented, and aligned with Fleet Feet’s mission and values

Why You'll Love It Here

• Lead with Impact: Help guide a passionate team and shape a high-performing store culture
• Growth-Focused: Develop your leadership skills in a collaborative, purpose-driven environment
• Customer Connection: Make a difference every day by helping people find the right fit for their goals
• Team Energy: Be part of a motivated and engaged store team that values trust, purpose, and positivity
• Career Advancement: Gain management experience with opportunities for future development

Benefits

"Great People Deserve Great Perks & Benefits"

• 401(k) with 4% Company Match:Available to employees aged 21+ at company-owned stores.
• Exclusive Discounts:Enjoy savings on industry-leading products and specialized training programs.
• Professional Development:Grow your career through mentorship opportunities, employee resource groups, and ongoing learning sessions designed to help you reach your full potential.
• Community Engagement:Get involved in local outreach and service initiatives that align with our purpose-driven mission.
• Inspiring Team Culture:Join supportive, passionate teammates who live the mission every day.
• Full Time Benefits:Employees working 30+ hours per week can explore our benefits summary for details on healthcare, wellness, and more.
• Part-Time Benefits:Employees working 15–29 hours per week can explore our benefits summary for details on healthcare, wellness, and more.

Equal Opportunity & Reasonable Accommodations:

We are an equal opportunity employer and believe having teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of all backgrounds, experiences, abilities, and perspectives. Our commitment to inclusion is reflected in our hiring practices, workplace culture, and community engagement.

Fleet Feet utilizes E-Verify in all corporate and company-operated stores as part of the hiring process.