Assistant Restaurant Manager — Lead Ops & Guest Experience

Wonder; Worcester (MA); On-site; USD 67,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employee Stock

Employee Discount

401(k) Retirement Plan

Employer match for Health Savings账户

Learning and Development opportunities

Job summary

Wonder is hiring an Assistant Manager for its Worcester restaurant to support the General Manager in daily operations, drive sales, and ensure top-tier customer service. You will lead a team, manage food safety, and sustain high performance in a fast-paced environment.

You will recruit, train, and motivate staff, optimize floor deployment, and uphold standards and procedures while delivering excellent guest experiences. This role emphasizes safety, efficiency, and development.

Qualifications

• At least two years of restaurant supervisor or management experience in a high-volume QSR or full-service restaurant.
• Ability to lead and motivate a team in a fast-paced environment.
• Attention to detail and a strong drive for efficiency and accuracy.
• Professionalism and adheres to policies and procedures.
• Strong verbal and written communication skills.

Responsibilities

• Assist General Manager in developing, engaging, inspiring, and motivating staff members.
• Recruit and train top talent for the restaurant.
• Aid General Manager in achieving operational goals and budget targets.
• Maintain clear and consistent communication regarding team achievements, priorities, protocols, and operational changes.
• Demonstrate effective floor management by optimizing staff deployment for maximum efficiency.
• Drive restaurant sales and service efficiency by resolving operational obstacles.
• Supervise inventory and food safety protocols to ensure accuracy and efficiency, emphasizing adherence to shelf life and product dating guidelines.
• Commit to ongoing training and development in both kitchen and dining room operations to uphold standards and guidelines.
• Manage Food Safety and Team Member Safety.
• Maintain consistent adherence to food safety and security standards.
• Provide Best in Class Customer Service.
• Ensure all team members deliver excellent customer service.

Skills

Restaurant management

Team motivation

Verbal & written communication

Attention to detail

QSR experience

Education

Food Manager Certificate

Job description

Wonder is hiring an Assistant Manager for its Worcester restaurant to support the General Manager in daily operations, drive sales, and ensure top-tier customer service. You will lead a team, manage food safety, and sustain high performance in a fast-paced environment.

You will recruit, train, and motivate staff, optimize floor deployment, and uphold standards and procedures while delivering excellent guest experiences. This role emphasizes safety, efficiency, and development.