Assistant Restaurant Manager: Lead Busy Quick Service Team

Clark Holdings, Inc. / Tim Hortons; City of Batavia (NY); On-site; USD 55,000 - 61,000; Full time

Job summary

Clark-Lumberg Associates LLC, a Tim Hortons franchisee in Western New York, seeks an Assistant Restaurant Manager to lead guest service and daily operations at our Batavia location. You will oversee Customer Service Team Members, scheduling, and shift coverage to maintain Tim Hortons standards.

The role demands strong leadership, excellent communication, and ServSafe certification, with a 50-hour work week and a mix of on-site duties in a fast-paced quick-service environment.

Qualifications

• High school diploma or GED (must be at least 18 years of age)
• Minimum of 12 months previous food service management experience
• ServSafe Manager Certified
• Strong problem-solving, organization, and time management skills
• Excellent knowledge of Tim Hortons products and procedures
• Action and results-oriented mindset
• Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening
• Excellent communication skills (written, verbal, composure)
• Possess a valid driver's license and car insurance
• Willingness to travel and work at any of our Tim Hortons locations

Responsibilities

• Lead by example in demonstrating and reinforcing positive customer service behaviors
• Respond to customer service complaints, resolving problems, and turning negative situations into positive ones
• Assist in scheduling staff to maintain high Tim Hortons standards throughout the day
• Conduct regular store walk-throughs to gain the customer's perspective and ensure an exceptional customer experience
• Be flexible on the floor to troubleshoot and address any issues as needed
• Pre-screen, interview, hire and promote high-quality employees to fill various openings
• Support the restaurant's training program and ensure employees have the necessary tools and support
• Supervise and manage performance of employees, ensuring alignment with company policies and taking corrective action when necessary
• Motivate and meet with employees regularly to ensure company goals and objectives are met
• Stay updated on health and safety regulations and employment legislation
• Provide ongoing performance feedback
• Follow progressive discipline steps when necessary, consulting with the District Supervisor and Human Resources before terminating any employee
• Ensure proper merchandising of products and maintain sufficient inventory levels
• Promote the principles of REV standards and implement staff incentives for improved performance
• Evaluate and focus on areas requiring greater performance from employees
• Maintain a productive and safe work environment, following all company operating, food safety, security, health and safety, and employment standards
• Manage inventory levels and ensure proper yields from all products
• Monitor food flow and equipment maintenance to serve safe food to customers
• Respond to reports, weekly ordering, inventory, and KPI analysis
• Stay informed of new information through available resources
• Monitor and promptly respond to company email messages

Skills

Customer service leadership

Team management

Problem solving

Communication

Scheduling

Education

High school diploma or GED

ServSafe Manager Certification

Job description

Clark-Lumberg Associates LLC, a Tim Hortons franchisee in Western New York, seeks an Assistant Restaurant Manager to lead guest service and daily operations at our Batavia location. You will oversee Customer Service Team Members, scheduling, and shift coverage to maintain Tim Hortons standards.

The role demands strong leadership, excellent communication, and ServSafe certification, with a 50-hour work week and a mix of on-site duties in a fast-paced quick-service environment.