Assistant Restaurant Manager- Williamsville

Clark Holdings Inc. / Tim Hortons; Village of Williamsville (NY); On-site; USD 27,000 - 29,000; Full time

Job summary

Clark Holdings Inc. in Western New York, a Tim Hortons franchisee, seeks an Assistant Restaurant Manager to lead daily operations, supervise Customer Service Team Members, and ensure high standards of service, product quality, cleanliness, and safety.

Reporting to the District Supervisor, you will oversee scheduling, training, and performance of staff, tackle guest concerns, and drive sales while maintaining compliance with health and safety regulations.

Qualifications

• High school diploma or GED (must be at least 18 years of age)
• Minimum of 12 months previous food service management experience
• ServSafe Manager Certified
• Strong problem-solving, organization, and time management skills
• Excellent knowledge of Tim Hortons products and procedures
• Action and results-oriented mindset
• Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening
• Excellent communication skills (written, verbal, composure)
• Possess a valid driver's license and car insurance
• Willingness to travel and work at any of our Tim Hortons locations

Responsibilities

• Lead by example in demonstrating and reinforcing positive customer service behaviors
• Respond to customer service complaints, resolving problems, and turning negative situations into positive ones
• Assist in scheduling staff to maintain high Tim Hortons standards throughout the day
• Conduct regular store walk-throughs to gain the customer's perspective and ensure an exceptional customer experience
• Be flexible on the floor to troubleshoot and address any issues as needed
• Pre-screen, interview, hire and promote high-quality employees to fill various openings
• Support the restaurant's training program and ensure employees have the necessary tools and support
• Supervise and manage performance of employees, ensuring alignment with company policies and taking corrective action when necessary
• Motivate and meet with employees regularly to ensure company goals and objectives are met
• Stay updated on health and safety regulations and employment legislation
• Provide ongoing performance feedback
• Follow progressive discipline steps when necessary, consulting with the District Supervisor and Human Resources before terminating any employee
• Ensure proper merchandising of products and maintain sufficient inventory levels
• Promote the principles of REV standards and implement staff incentives for improved performance
• Evaluate and focus on areas requiring greater performance from employees
• Maintain a productive and safe work environment, following all company operating, food safety, security, health and safety, and employment standards
• Manage inventory levels and ensure proper yields from all products
• Monitor food flow and equipment maintenance to serve safe food to customers
• Responsible for various tasks, such as completing reports, weekly ordering, inventory, and analyzing key performance indicators
• Stay informed of new information through available resources
• Monitor and promptly respond to company email messages

Skills

Food service management experience

Strong problem-solving

Time management

Interpersonal skills

Communication skills

Valid driver's license

Willingness to travel

Leadership

Delegation

Education

High school diploma or GED

Job description

This position is hourly, 50 hours a week, with 40 being at the rate of $19.36- $21.36 hourly range, and 10 being overtime from $29.04- $32.04 range rate. Experience the excitement of a rewarding career as an Assistant Restaurant Manager at Clark Holdings Inc., a Tim Hortons franchisee in Western New York! Join our dynamic Williamsville area team and immerse yourself in an engaging role. As a Restaurant Manager, you'll not only enhance your skills, but also enjoy delivering exceptional service and making a real impact in the fast-paced world of quick food service.

We are seeking experienced an experience and dedicated Assistant Restaurant Manager with a passion for quick food service to join our team. In this role, you will have the opportunity to empower and lead your team, ensuring exceptional guest experiences. We foster a respectful team environment and prioritize open communication and understanding when managing our team members.

Summary/Objective:

Reporting to the District Supervisor, the Assistant Restaurant Manager is responsible for managing restaurant operations at our franchise owned Tim Hortons restaurant(s). This includes overseeing Customer Service Team Members, facilities, and equipment to ensure that our high standards around people, product, cleanliness, and exceptional customer service are consistently met. In the absence of General Restaurant Manager, the Assistant Restaurant Manager also manages Bakery Team Members, Shift Leaders, Shift Supervisors, and Shift Managers.

Minimum Job Entry Requirements:

• High school diploma or GED (must be at least 18 years of age)
• Minimum of 12 months previous food service management experience
• ServSafe Manager Certified
• Strong problem-solving, organization, and time management skills
• Excellent knowledge of Tim Hortons products and procedures
• Action and results-oriented mindset
• Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening
• Excellent communication skills (written, verbal, composure)
• Possess a valid driver's license and car insurance
• Willingness to travel and work at any of our Tim Hortons locations

Responsibilities & Tasks:

Customer Service:

• Lead by example in demonstrating and reinforcing positive customer service behaviors
• Respond to customer service complaints, resolving problems, and turning negative situations into positive ones
• Assist in scheduling staff to maintain high Tim Hortons standards throughout the day
• Conduct regular store walk-throughs to gain the customer's perspective and ensure an exceptional customer experience
• Be flexible on the floor to troubleshoot and address any issues as needed

People Management:

• Pre-screen, interview, hire and promote high-quality employees to fill various openings
• Support the restaurant's training program and ensure employees have the necessary tools and support
• Supervise and manage performance of employees, ensuring alignment with company policies and taking corrective action when necessary
• Motivate and meet with employees regularly to ensure company goals and objectives are met
• Stay updated on health and safety regulations and employment legislation
• Provide ongoing performance feedback
• Follow progressive discipline steps when necessary, consulting with the District Supervisor and Human Resources before terminating any employee

Driving Sales:

• Ensure proper merchandising of products and maintain sufficient inventory levels
• Promote the principles of REV standards and implement staff incentives for improved performance
• Evaluate and focus on areas requiring greater performance from employees

Operational Analysis:

• Maintain a productive and safe work environment, following all company operating, food safety, security, health and safety, and employment standards
• Manage inventory levels and ensure proper yields from all products
• Monitor food flow and equipment maintenance to serve safe food to customers
• Responsible for various tasks, such as completing reports, weekly ordering, inventory, and analyzing key performance indicators
• Stay informed of new information through available resources
• Monitor and promptly respond to company email messages

Physical Demands and Working Environment:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Physical:

Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from <5 - 50 lbs.; to operate office equipment and cash register system requiring repetitive hand movement and fine coordination including use of a computer keyboard and electronic devices; occasional exposure to cold/freezing below temperatures and high heat temperatures, and to verbally communicate to exchange information.

Vision:

See in the normal visual range with or without correction.

Hearing:

Hear in the normal audio range with or without correction.

Other:

Regular and predictable attendance is an essential function of this job. Open availability is required, which includes weekdays, weekends, and holidays. This role involves working a minimum of 5, 10-hour shifts. (50 hours per week.)

This job description in no way states or implies that these are the only duties to be performed by this employee. The company maintains the right to add or change these duties of this position at any time.

Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.