General Manager - Dunkin

Applegreen Group; Galloway Township (NJ); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

ApplegreenUSA operates Dunkin locations across travel plazas, and seeks a General Manager to lead a high-volume QSR in a major highway travel plaza. You will oversee daily operations, drive profitability, and manage a dedicated team to meet brand standards, safety, and guest satisfaction.

You will recruit, coach, and develop staff, balance budgets, and collaborate with partners and support teams to ensure smooth, compliant operations and exceptional guest experiences.

Qualifications

• High school diploma or GED
• 2+ years in a supervisor or unit manager role in a quick service restaurant
• Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays
• Able to stand and walk for an extended period of time; lift at least 20 pounds
• ServSafe Certification preferred

Responsibilities

• Lead day-to-day Dunkin operations to meet sales and service targets
• Maintain budgets, inventory, food and labor costs, gross profit, and reporting
• Ensure brand standards and food safety compliance
• Foster an engaging work culture of learning, development, and recognition
• Recruit, develop, and retain a strong team to ensure appropriate staffing
• Oversee hiring, coaching, training, promotion, and disciplinary actions
• Monitor cash handling policies and procedures
• Ensure compliance with policies and applicable laws
• Address customer needs and resolve issues promptly, maintaining positive relationships
• Collaborate with Brand Partners, HR, Loss Prevention, Finance, and Facilities

Skills

Team leadership

Budgeting & cost control

Food safety knowledge

Staff training & development

Customer service excellence

Education

High school diploma or GED

Job description

Applegreen is a people business delighting guests in transit with passionate hospitality and brands they love.

Applegreen - enjoy your journey and grow with us.

At Applegreen, we Refresh Travelers on their Journey … ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

Our Core Values are what we stand for. They guide and motivate our attitudes and behaviors to our customers, our suppliers, our business partners, and each other.

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.
• Flexible Schedules
• Paid Time Off
• 401 (k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

As the General Manager of Dunkin you will be responsible for managing the overall day-to-day operations and profitability of a food and beverage concept located inside of a travel plaza on a major highway. This position is charged with operating an assigned quick service restaurant (QSR) and leading a dedicated team that achieves or exceeds the targeted financial and performance metrics.

• Lead the day-to-day activities of associates and managers within Dunkin to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
• Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting.
• Ensure Dunkin consistently meets or exceeds brand standards and food safety requirements.
• Foster an engaging work culture of learning, development, and recognition .
• Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels.
• Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the Dunkin team.
• Monitor and enforce cash handling policies and procedures.
• Ensure compliance with company policies & procedures along with local, state, & federal laws.
• Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long-term customer relationships.
• Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.
• Maintain seamless, cooperative relationships with business partners, vendors, and the communities.

Essential Experience & Skills

• Ability to operate in and lead a team in a fast-paced environment.
• Demonstrates team management, delegation and issue resolution skills and the ability to multi-task.
• Uses judgment and discretion to resolve less routine questions and problems.
• Proven ability to drive profitable growth while improving customer and associate satisfaction.
• ServSafe Certification Preferred

Requirements

• High school diploma or general education development (GED) equivalent
• 2+ years of experience as a supervisor or unit-level manager in a quick service restaurant
• Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds.
• Occasionally attend meetings or travel to support other locations.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).