Assistant Restaurant Manager

Driftwood Hospitality; Pittsburgh (Allegheny County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Restaurant Manager for their iconic venue in Pittsburgh. This role involves overseeing daily operations, enhancing guest experiences, and driving sales through effective coordination and leadership. The ideal candidate will thrive in a fast-paced environment, demonstrating a passion for hospitality and a commitment to excellence. Join a dynamic team where your contributions will shape memorable dining experiences and foster community engagement. This opportunity offers a chance to grow within a supportive culture that values initiative and teamwork.

Benefits

401(k)

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Room discounts

Employee food and beverage discounts

Qualifications

• Proven track record in a guest-centric, operational environment.
• Experience in fast-paced, high-volume restaurants.

Responsibilities

• Assist in managing the restaurant's day-to-day operations.
• Ensure compliance with operational standards and policies.

Skills

Guest Service

Leadership

Sales Coordination

Food Safety

Event Coordination

Communication

Education

Experience in Hospitality Management

Tools

OpenTable

Job description

Sheraton Pittsburgh Station Square, 300 W Station Square Dr, Pittsburgh, Pennsylvania, United States of America Req #7281

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

The Factory South Shore Restaurant located in the lobby of the Iconic Sheraton Station Square. The Assistant Restaurant Manager assists in managing the restaurant's day-to-day operations. The primary focus is working with the OpenTable platform, involving outside and inside solicitation to generate business for breakfast, lunch, and dinner.

The Factory South Shore amenities include breakfast, lunch, dinner, happy hour, and late-night affairs. This position acts as a liaison and represents the sales and managerial duties of the restaurant. It collaborates with all hotel managers, with a focus on food and beverage. The schedule is based on business levels and requires full availability.

The ideal candidate has a proven track record of leading a team in a guest-centric, operational environment, with experience in fast-paced, high-volume restaurants. They should be proactive, lead by example, polished, approachable, and excellent communicators at all levels. Leadership qualities and dedication are essential.

General Requirements

• Passionate, driven, self-starter with a contact list and the ability to leverage our cocktail and culinary programs to attract outside events.
• Experience in coordinating events and catering, ensuring seamless execution and communication with leadership and operations on-site.
• This role is primarily sales and coordination-focused, aimed at generating business within the community.
• Experience in similar roles is required to handle our diverse offerings effectively.
• Assist management in overseeing and managing all restaurant areas as needed.
• Upsell menu items and maintain strong product knowledge to assist guests.

Food Safety and Service

• Enforce sanitary practices, cleanliness, and maintenance of dining areas to ensure health and safety standards.
• Maintain high-quality foodservice and investigate/resolving food and service complaints.
• Keep a professional restaurant image, including cleanliness, uniforms, and appearance.

Guest Service

• Ensure positive guest experiences, respond to complaints, and work to turn dissatisfied guests into repeat customers.
• Work with restaurant managers to meet company standards and maintain customer satisfaction.

Operational Responsibilities

• Ensure compliance with operational standards, policies, laws, and safety procedures.
• Implement security procedures to protect staff, guests, and assets.
• Maintain a safe environment, report injuries promptly, and follow safety protocols.

Personnel

• Provide operational guidance to staff, assist with staffing plans, and train employees.
• Support the implementation of departmental policies, goals, and procedures.

About Sheraton Pittsburgh Hotel at Station Square

This iconic hotel features 399 rooms, 30,000 sq ft of banquet space, and a recently renovated lobby with a city view restaurant, The Factory South Shore, offering a Pittsburgh-themed menu with a great city view.

• 401(k)
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room discounts
• Employee food and beverage discounts

EEO: Driftwood Hospitality Management is committed to diversity and inclusion. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.