Assistant Restaurant Manager

SSP America; Madison (WI); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Bonus eligibility

Health benefits

Paid time off

401(k) match

Career growth

Employee assistance

Job summary

SSP America is seeking an Assistant Restaurant Manager at the Dane County Regional Airport (MSN). The role oversees daily restaurant operations, leads a team of Food Travel Experts, and ensures guest service excellence in a fast-paced airport environment.

The position requires 2+ years in restaurant management, strong MS Office and POS skills, and the ability to coordinate with executives and union representatives. Competitive compensation with benefits is offered.

Qualifications

• High School Diploma or equivalent; associate’s degree preferred.
• 2+ years in the restaurant industry in a management/supervisory capacity.
• Proficient level of MS Office (Word, Excel, PowerPoint, and Outlook) and POS systems.
• Ability to interact at all levels, including executives, union representatives, and diverse hourly team members.
• Strong problem-solving and disciplinary action handling.

Responsibilities

• Manage all restaurant and customer service activities; supervise and evaluate team performance and provide feedback.
• Lead and develop team; recruit, train, and assign daily goals and tasks; maintain guest service standards.
• Maintain adherence to company policies and procedures.
• Maintain brand standards, displays, and inventory levels.
• Office management: receiving, inventory, purchasing, scheduling, and payroll.
• Forecast sales performance by analyzing sales reports.
• Address routine issues and escalate complex problems to higher management.

Skills

Team leadership

Customer service

Organization

Communication

Education

High School Diploma or equivalent

Tools

MS Office

POS systems

Job description

Join Our Team!

Compensation

• $55,000 - $60,000 / year
• Opportunity for quarterly bonus and year-end super bonus
• Comprehensive Benefits Package
• Career Progression Opportunities

We have an exciting opportunity for an Assistant Restaurant Manager within the Dane County Regional Airport (MSN).

What You’ll Do

• Manage All Restaurant and Customer Service Activities: Manage, supervise and evaluate Team Member performance through follow-up to ensure proper completion of assigned tasks and goals and provides feedback including disciplinary action.
• Lead and Develop Team: Recruit, train, and communicate with team of Food Travel Experts. Develop, plan and assign daily goals, tasks and Team Member assignments. Implement and maintain guest service standards and brand specifications fostering a collaborative and efficient work environment.
• Systems and Processes: Maintains adherence to all company policies and procedure.
• Merchandising and Displays: Maintain all brand standards, display presentations and signing standards and monitor inventory levels.
• Office Management: Handle tasks such as management of receiving, inventory, purchasing, team member scheduling and payroll.
• Forecasting and Budgeting: Assist in monitoring sales performance through the analysis of sales reports.
• Problem Solving: Address routine issues and elevate complex problems to higher management as necessary.

What We’re Looking For

• Educational Background: High School Diploma or equivalent, associate’s degree or equivalent coursework preferred.
• Experience: 2+ years in the restaurant industry in a management/supervisory capacity.
• Technical Skills: Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.
• Interpersonal Skills: Ability to interact at all levels, including with executives, union representatives, and diverse hourly team members. Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.

• Dynamic Environment: Work in the fast-paced and exciting setting of a major airport.
• Growth Opportunities: Develop your career in a supportive and challenging environment working for one of the largest restaurant operators in the world!
• Competitive Compensation: $55,000 - $60,000 / year + bonus and Health, Dental, Vision and Life Plans, Paid Time Off, 401K with company match, and Employee Assistance Program.

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.