Assistant Restaurant Manager

Omni Hotels & Resorts; Hilton Head Island (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Restaurant Manager to join their team at a beautiful oceanfront resort. This role is perfect for those who thrive in fast-paced environments and have a passion for delivering exceptional service. You will oversee training and supervision of staff, ensuring operational excellence and enhancing the guest experience across various outlets. With a commitment to respect and empowerment, this opportunity offers a chance to grow in a supportive work culture while making a significant impact on guest satisfaction. If you are a motivated individual with leadership skills, this could be your ideal position.

Qualifications

• 1+ year experience as an F&B Supervisor in a 4 diamond hotel.
• Proven leader with excellent communication and organizational skills.

Responsibilities

• Supervise all outlets during operation and ensure exceptional service.
• Train and develop staff to maintain high service standards.
• Manage administrative tasks like payroll and inventory.

Skills

Leadership

Customer Service

Multitasking

Communication

Organizational Skills

Education

High School Diploma

Bachelor's Degree

Tools

Birchstreet

Payroll Systems

Job description

Overview

Hilton Head Oceanfront Resort

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.

Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

Job Description

The Omni Hilton Head Oceanfront Resort is seeking an Assistant Restaurant Manager to oversee the training and supervision of all team members. This role ensures the delivery of exceptional, prompt, and courteous service that aligns with Omni Food and Beverage standards and company policies. The Assistant Restaurant Manager will be responsible for maintaining operational excellence and enhancing the guest experience across all outlets, including the full-service restaurant, room service, bar, refreshment centers, and Morsel’s (the resort's cyber café).

Responsibilities

1. Supervision of all outlets during operation
2. Assist in overall supervision of the department as outlined in manager's job description.
3. Check staff punctuality and document call off and tardiness.
4. Complete environmental checklist for dining room.
5. Spot check liquor pars.
6. Order daily supplies, utilize birchstreet
7. Ensure that pre-shift meeting conducted with service staff on a daily basis for all shifts
8. Train and ensure that service personnel follow designated service scenarios
9. Train, coach and counsel and effectively communicate with all Outlets staff
10. Assist in Outlets as necessary
11. To monitor and critique the quality and consistency of the food product.
12. Bring innovation and creative ideas and be able to plan ahead
13. Maintain cleanliness and health code standards
14. Handle guest comments and complaints and ensure guest satisfaction.
15. Completed required MOS audits
16. Stay on the floor during peak hours, communicate with guests and receive feedback. Monitor associate performance and assist as needed as well as guests experience.
17. Examine food preparation and beverage presentation to ensure quality standards are met.
18. Mini-Bar procedures.
19. Maintain condition of Café & Black Gold Bar
20. Administrative responsibilities: such as payroll, scheduling, ordering, daily recaps, etc.
21. Monitor food waste.
22. Assist in completing inventory process and ordering necessary items
23. Monitor labor and payroll costs.
24. Check bar controls, shot glass use, red lining, bottles totally empty.
25. Must be familiar with and adhere to all liquor liability laws:
26. Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests. Monitor and control productivity of all Outlets (includes Restaurant, Room Service, Bar, Mini Bar & Gift Shop). Proper scheduling according to business demands, etc.
27. Assist manager in:
28. Scheduling
29. Forecast weekly
30. Forecast monthly
31. Completing weekly payroll
32. Participate in interviewing new employees.
33. Prepare maintenance requests and follow-up.
34. Complete other assigned duties.
35. Cost control
36. Monitor food and liquor requisitions

Qualifications

• Ideal candidate must have at least 1 year of experience as an F&B Supervisor in a 4 diamond hotel, high school diploma or equivalent required,
• Bachelors degree preferred.
• Individual must be able to work in fast pace environment and multitask.
• Proven effective leader and ability to delegate.
• Able to train, develop and lead a team to success.
• Computer literate and detail orientated a must, basic mathematical skills and be able to create and understand financial reports.
• Must possess excellent written and verbal communication skills as well as organizational skills.
• Flexible schedule to include weekends and holidays.