Assistant Restaurant Manager

Rackson Restaurants; Cleveland (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Restaurant Manager to oversee daily operations and ensure exceptional guest service. This role is pivotal in supporting the management team and maintaining high standards of service and safety. The ideal candidate will possess strong leadership skills, a positive attitude, and a commitment to fostering a supportive work environment. With a focus on teamwork and development, this position offers opportunities for career growth and a competitive salary. Join a people-first culture and contribute to a dynamic team dedicated to excellence in the fast food sector.

Benefits

401(k) with company match

Medical, dental, vision insurance

Paid time off

Ongoing career development

Scholarship opportunities

Qualifications

• Must be at least 18 years old with a high school diploma.
• Previous fast food management experience required.

Responsibilities

• Oversee restaurant activities during shifts ensuring smooth operations.
• Manage sales, labor, cleanliness, and service standards.

Skills

Leadership Skills

Customer Service

Financial Understanding

Communication Skills

Problem-Solving

Education

High School Diploma

Restaurant Management Experience

Tools

POS Systems

Job description

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About the Role

The Assistant General Manager (AGM) oversees all restaurant activities during their shift, ensuring smooth operations, exceptional guest service, and adherence to company standards. They support the management team in staff management and financial performance, playing a pivotal role in policy implementation, safety standards, and fostering a positive work environment. As the GM's right hand, they assist in decision-making, training, and maintaining overall restaurant efficiency and profitability. The AGM will assist in executing limited GM duties as needed.

Responsibilities

• Demonstrate self-awareness, motivate self and others, and seek feedback proactively.
• Understand the impact of responsibilities on guests, team, and operations.
• Ensure adherence to brand standards for service, food quality, and safety.
• Create a supportive environment for team members and resolve concerns promptly.
• Manage sales, labor, cleanliness, maintenance, and service standards.
• Plan and execute shift operations following company guidelines for cost control.
• Lead with empathy, fairness, and focus on teamwork, developing future talent.
• Apply financial understanding to improve decisions and ensure cash handling compliance.
• Ensure compliance with labor laws.
• Coordinate staffing, inventory management, and administrative duties.
• Identify trends and implement action plans for long-term sales growth.
• Motivate and train team members, maintaining safety and quality standards.
• Support business success through hands-on duties as needed.
• Perform other duties as assigned.

Qualifications for Success

• Must be at least 18 years old.
• High school diploma or equivalent; restaurant management experience preferred.
• Proficiency in English; Spanish helpful. Basic reading, writing, math, and computer/POS skills required.
• Previous fast food management experience required.
• Knowledge of food & beverage metrics, product specs, and management systems.
• Strong leadership skills, calmness under pressure, discretion handling confidential info.
• Willingness to learn all areas of restaurant operations and work multiple stations.
• Positive attitude, respectful treatment of others, and excellent communication skills.
• Self-motivated, action-oriented, accountable, and reliable with dependable transportation.
• Availability to work various shifts, including weekends, evenings, and holidays.
• Physical ability to lift up to 50 pounds, stand for long periods, and perform physical tasks.

What You Can Expect

• Competitive salary and bonus program.
• 401(k) with company match.
• Medical, dental, vision insurance.
• Paid time off.
• Ongoing career and leadership development, scholarship opportunities.
• People-first culture and values-based leadership.

About the Company

Rackson is recognized as a top QSR operator in the US with a strong growth strategy and commitment to values-based leadership. Putting people first is central to our culture. Join our all-star team!