Assistant Restaurant GM: Lead Service, Teams & Growth

Ontario Trillium Foundation; El Monte (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

Paid Time Off (PTO)

Competitive compensation package

Job summary

Church’s Chicken in California seeks an Assistant Restaurant General Manager to support the Restaurant General Manager and Market Leader. You will drive sales, uphold brand standards, train staff, and ensure safe, compliant operations while delivering an exceptional guest experience across multiple shifts.

The role requires 1-3 years in QSR, ServSafe certification, strong communication, and the ability to lead a diverse team.

Qualifications

• High School diploma or equivalent.
• 1 - 3 years’ experience in QSR industry / full-service concept
• ServSafe Certified (required or ability to obtain)
• Fluent in English; Spanish is a plus
• Excellent communication and interpersonal skills; great telephone manner
• Excellent organizational skills; detail oriented; accurate
• Excellent analytical, problem solving, and math skills
• Ability to work with minimal supervision, under pressure
• Proven ability to lead and motivate a diverse team, and promote learning, development, and career growth
• Must possess a valid driver’s license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants/business locations as required

Responsibilities

• Support the Restaurant General Manager in recruiting, hiring, training, developing, and retaining high-performing restaurant team members
• Ensure all employees are properly trained and certified according to current Church’s Chicken training programs
• Foster a culture of continuous learning, teamwork, accountability, and employee engagement
• Promote a positive, service-oriented, and inclusive work environment
• Recommend and administer corrective action, including coaching, discipline, suspension, and termination, in accordance with company policy
• Lead and motivate a diverse team to achieve performance and development goals
• Act as Manager on Duty (MOD) and assume leadership responsibilities in the absence of the Restaurant General Manager
• Execute Church’s Chicken brand standards, policies, and operating procedures 100% of the time
• Ensure consistent delivery of high-quality food and exceptional guest service
• Maintain restaurant facilities, equipment, and grounds to operational and safety standards
• Ensure compliance with all food safety, sanitation, health, and HACCP standards
• Prepare for and respond to health inspections and internal audits
• Enforce cleaning schedules, uniform standards, and appearance guidelines
• Ensuring POP and signage is present and in the approved location
• Assisting the RGM in identifying and communicating sales goals (daily, weekly, year over year)
• Ensuring the right people are in the right places according to projected / actual sales
• Increasing customer count and check average, and maximizing capacity and customer value
• Support the RGM in identifying and executing Local Store Marketing opportunities to attract new customers
• Staying aware of local events; Understanding the store’s current trade area and competition
• Executing speed (speed with a smile) and service standards
• Flawlessly executing marketing promotions and campaigns
• Maintaining staffing levels to actual sales
• Complying with labor laws
• Accurately ordering and managing inventory to reduce waste and prevent theft
• Ensuring cash handling procedures and standards are in place and followed
• Performing cash audits and addressing identified issues
• Executing safety and health standards
• Minimizing R&M / Supplies and Services costs by managing service vendors efficiently
• Achieving and communicating controllable cost targets

Skills

Fluent in English

Spanish a plus

Excellent communication

Interpersonal skills

Customer service focus

Lead a diverse team

Education

High School diploma or equivalent

ServSafe Certified (required or ability to obtain)

Job description

Church’s Chicken in California seeks an Assistant Restaurant General Manager to support the Restaurant General Manager and Market Leader. You will drive sales, uphold brand standards, train staff, and ensure safe, compliant operations while delivering an exceptional guest experience across multiple shifts.

The role requires 1-3 years in QSR, ServSafe certification, strong communication, and the ability to lead a diverse team.