Assistant Resident Manager

The Douglaston Companies; New York (NY); Hybrid; USD 66,300 - 69,000; Full time

Benefits offered by this job

Onsite apartment

Job summary

Clinton Management is seeking an Assistant Resident Manager to support two residential properties, Grand Concourse and Cross-Roads, in a hybrid on-site operations role. You will supervise day-to-day maintenance, coordinate repairs with the on-site team and vendors, manage work orders, and assist with inspections, turnovers, and compliance tasks to uphold building standards and resident satisfaction.

Join a team that emphasizes safety, responsiveness, and proactive problem solving while ensuring

Qualifications

• 3-5 years’ experience in Handyman or Resident Manager Assistant role in a rental Building.
• Working knowledge of city, state and federal programs and regulations.
• Experience with repairs, maintenance, mechanical functions.
• Must be able to effectively communicate with all levels of management, residents and vendors.
• Proficient with emails Word, Excel, Microsoft Teams.
• Excellent organizational skills.
• Proactive problem solving and initiative.
• Customer service orientation under pressure.
• Able to respond quickly to emergencies (Gas, Fire, Flood).
• Hands-on property maintenance capability.
• Experience with Yardi Maintenance IQ.
• Work closely with RM and Facilities team.
• Submit Daily Recaps to Supervisor RM.
• Licensed Standpipe, Sprinkler, FACP a plus.
• Bilingual a plus; rental building experience a plus.
• Valid driver’s license required.

Responsibilities

• Diagnose and complete general maintenance repairs related to HVAC, electrical, plumbing, major appliances, carpentry, emergency systems, flooring, hardware, masonry, painting, water features, and waste management systems.
• Coordinate repairs, preventative maintenance schedules, work orders, and unit turnovers with the Resident Manager, Property Manager, Facilities team, and maintenance staff.
• Provide professional and responsive customer service to residents by addressing maintenance requests, inquiries, and concerns.
• Conduct routine facility inspections and preventative maintenance reviews; create work orders and ensure completion within compliance timelines.
• Maintain workplace safety and follow company policies and compliance requirements.
• Assist with move-in/move-out inspections and document unit conditions; coordinate follow-up repairs.
• Support vacant unit turnovers with punch lists and task delegation; monitor timely completion.
• Assist with scheduled evictions per SOP.
• Prepare and submit weekly inventory updates to RM/PM.
• Assist with required reports (incident, management, daily recaps).
• Review pending work orders to decide in-house vs vendor outsourcing; coordinate approved vendors.
• Respond to emergency calls promptly (building and resident-related).
• Perform other duties as assigned by RM/PM.

Skills

Handyman experience

Resident Manager Assistant

Regulatory knowledge

Repairs and maintenance

Communication

Organizational skills

Customer service

Emergency response

Yardi Maintenance IQ

Vendor coordination

Daily recaps

Licenses (Standpipe/Sprinkler/FACP)

Bilingual (plus)

Driver's license

Transportation for ARM travel

Tools

Yardi Maintenance IQ

Job description

Essential Duties And Responsibilities

Role Summary: The Assistant Resident Manager is a hybrid building operations role responsible for supporting the upkeep, safety, compliance, and overall maintenance of two residential properties. This position works closely with the Property Manager, Resident Manager, Maintenance Staff, and Vendors to ensure daily operations are completed efficiently, resident concerns are addressed promptly, and all building standards are maintained.

Essential Duties And Responsibilities

Role Summary: The Assistant Resident Manager is a hybrid building operations role responsible for supporting the upkeep, safety, compliance, and overall maintenance of two residential properties. This position works closely with the Property Manager, Resident Manager, Maintenance Staff, and Vendors to ensure daily operations are completed efficiently, resident concerns are addressed promptly, and all building standards are maintained.

The Assistant Resident Manager will oversee day-to-day maintenance operations at “Grand Concourse” two days per week, including leading the on-site maintenance team and supporting the needs of a 94-unit property. The remaining three days per week will be spent at “Cross-Roads” 425 unit property, assisting the Resident Manager with work order management, inspections, repairs, staff coordination, reporting, and compliance-related tasks.

• Diagnose and complete general maintenance repairs related to HVAC, electrical, plumbing, major appliances, carpentry, emergency systems, flooring, hardware, masonry, painting, water features, and waste management systems.
• Collaborate with the Resident Manager, Property Manager, Facilities team, and maintenance staff to coordinate repairs, preventative maintenance schedules, work orders, and unit turnovers.
• Provide professional and responsive customer service to residents by addressing maintenance requests, inquiries, and concerns in a timely and courteous manner.
• Conduct routine facility inspections and preventative maintenance reviews in partnership with the supervising Resident Manager; create work orders based on findings and ensure completion within required compliance timelines.
• Maintain workplace safety standards and follow all company policies, procedures, and applicable compliance requirements.
• Assist with scheduled move-in and move-out inspections, including documenting unit conditions and coordinating required follow-up repairs.
• Support vacant unit turnovers by creating punch lists, delegating tasks, scheduling repairs, and monitoring timely completion.
• Assist with scheduled evictions in accordance with established standard operating procedures.
• Prepare and submit weekly inventory updates to the Resident Manager and/or Property Manager.
• Assist the Resident Manager and Property Manager with required reports, including incident reports, management reports, daily recaps, and other operational documentation.
• Review pending work orders and maintenance needs to determine whether work can be completed in‑house or should be recommended for vendor outsourcing.
• Coordinate with approved vendors as needed to support scheduled repairs, inspections, and building maintenance work.
• Respond promptly to emergency calls, including building and resident‑related emergencies.
• Perform other duties as assigned by the supervising Resident Manager and Property Manager.

Qualifications

Qualifications, skills and abilities:

• 3-5 years’ experience in Handyman or Resident Manager Assistant role in a rental Building
• Working knowledge of city, state and federal programs and regulations.
• Experience with repairs, maintenance, mechanical functions.
• Must be able to effectively communicate and interface with all levels of management, residents and vendors.
• Able to effectively communicate thru emails Word, Excel, Microsoft and Teams programs.
• Must have excellent organizational skills.
• Strong team player and work independently at times. Proactive approach to problem solving, takes initiative.
• Customer Service oriented with the ability to keep calm in stressful situations.
• Must be able to respond quickly to Emergencies such as Gas, Fire and Flood.
• Position requires hands on ability to maintain property.
• Experience with Yardi Maintenance IQ
• Work Closely with the RM and Facilities team
• Submit Daily Recaps to Supervisor RM
• Standpipe, Sprinkler plus FACP licenses a plus,
• Bilingual a plus. Rental building experience a plus.
• Valid driver's license required.
• Reliable means of transportation required to fulfill the travel requirements of the ARM position.

Salary Range

$66,300-69,000k/yr.

As part of the compensation package, the Assistant Resident Manager will be provided with a one‑bedroom onsite apartment within the property.

Who We Are

Clinton Management is a full service property management company providing comprehensive property management services for a broad property portfolio that currently consists of approximately 3,000 residential units, as well as commercial, retail and parking garages.

In 2002, Clinton Management was founded to manage the expanding portfolio of developments created by Douglaston Development and constructed by Levine Builders. Clinton Management oversees a broad portfolio of moderate income housing, luxury apartments, commercial, and retail properties. Each affiliate company works together to cohesively acquire property, develop it to its full potential, and manage it efficiently, assuring that each investment achieves and maintains maximum value and profitability while strengthening the community in which the assets are located. Clinton Management is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, gender, gender identity or expression, sexual orientation, genetic information, national origin, ancestry, medical condition, disability, marital status, caregiver status, pregnancy, citizenship, age, military or veteran status, or other applicable legally protected characteristics.

Clinton Management is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, gender, gender identity or expression, sexual orientation, genetic information, national origin, ancestry, medical condition, disability, marital status, caregiver status, pregnancy, citizenship, age, military or veteran status, or other applicable legally protected characteristics.