Assistant Relationship Manager

Capital One National Association; Plano (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Capital One National Association is seeking an Assistant Relationship Manager (ARM) for the Dealer Sales Pod in Plano, TX. You will be the primary dealer contact, handling escalations, delivering high-touch concierge service, and gaining product knowledge to support sales and service delivery.

Collaborating across departments, you will manage dealer items, educate dealer customers on Capital One Auto Finance programs, and build strong relationships through proactive communication and problem

Qualifications

• High School Diploma or GED or equivalent.
• 2+ years of sales or customer service experience.
• Associate’s Degree preferred.

Responsibilities

• Serve as the main contact for dealer customer service escalations.
• Provide high-touch concierge service to dealer partners.
• Develop a deep understanding of Capital One products and programs; monitor dealer activity and proactively enable Sales Pod members to be more effective through dealer conversations.
• Cultivate positive relationships with dealer customers to become their primary contact for service and execution needs.
• Act as a support and administrative coordinator between Capital One and dealership customers.
• Manage and resolve outstanding dealer sales items (e.g., dealer agreements, product cancellations, title issues, dealer receivables) and other dealer-facing items.
• Engage in high levels of dealer communication via inbound/outbound calls, email, and dealer messaging.
• Leverage a broad range of systems and internal teams to resolve dealer issues.
• Educate dealer customers on Capital One Auto Finance programs, tools, platforms, policies, and procedures.
• Collaborate cross-departmentally to solve problems and be the primary dealer contact for internal Dealer POD funding, sales, and administrative escalations.
• Support sales partners with business development by communicating opportunities, scheduling sales appointments, solving dealer-related problems, and collaborating to grow business.

Skills

Communication skills

Multitasking

Typing speed

Attention to detail

Quality assurance

Process management

Education

HS Diploma or GED

Associate’s Degree (preferred)

Tools

Sales System

Job description

Overview

Assistant Relationship Manager (ARM) within the Dealer Sales Pod. The ARM leverages the Sales System and protocol to ensure an iconic experience between the dealer and Capital One. The ARM enables ASM, DSM, and RM partners to focus on building best-in-class relationships and delivering solutions through consultative selling.

Responsibilities

• Serve as the main point of contact for dealer customer service escalations.
• Provide high-touch concierge service to dealer partners.
• Develop a deep understanding of Capital One products and programs; monitor dealer activity and proactively enable Sales Pod members to be more effective through dealer conversations.
• Cultivate positive relationships with dealer customers to become their primary contact for service and execution needs.
• Act as a support and administrative coordinator between Capital One and dealership customers.
• Manage and resolve outstanding dealer sales items (e.g., dealer agreements, product cancellations, title issues, dealer receivables) and other dealer-facing items.
• Engage in high levels of dealer communication via inbound/outbound calls, email, and dealer messaging.
• Leverage a broad range of systems and internal teams to resolve dealer issues.
• Educate dealer customers on Capital One Auto Finance programs, tools, platforms, policies, and procedures.
• Collaborate cross-departmentally to solve problems and be the primary dealer contact for internal Dealer POD funding, sales, and administrative escalations.
• Support sales partners with business development by communicating opportunities, scheduling sales appointments, solving dealer-related problems, and collaborating to grow business.

Candidate profile: energetic, effective communicator with strong multitasking, efficient typing, and attention to detail. Experience in quality assurance and process management is a plus; positive problem-solvers are welcome.

Schedule and Availability

• Available ~3 Saturdays per month as needed to cover dealer inquiries and escalations (Tues/Fri off).
• In office 5 days a week for the first 90 days of training.
• Potential to work up to 2 Sundays per month with a rotating day off (Tue/Wed/Thu Off).

Qualifications

• Basic Qualifications: High School Diploma, GED, or equivalent.
• Preferred Qualifications: Associate’s Degree; 2+ years of sales or customer service experience.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Additional Information

The role may be located in Plano, TX with a salary range noted for that location; actual offer reflects location and other factors. Capital One offers comprehensive benefits; eligibility varies by status and role. This description does not guarantee a particular location or salary and is subject to change.

Capital One is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, disability, or veteran status. The company is committed to a drug-free workplace and will consider qualified applicants with criminal histories in accordance with applicable laws. If accommodations are needed during the application process, please contact Capital One Recruiting.