Assistant Records Manager

City of Durham, NC; Durham (NC); On-site; USD 58,000 - 71,000; Full time

Job summary

City of Durham, NC is seeking a Records Management Supervisor within the Police Department in Durham, NC. The role focuses on coordinating workflow, ensuring data accuracy, and handling personnel matters related to records.

The successful candidate will supervise staff, coordinate training, and help enforce policies and procedures. Responsibilities include reviewing NCIC and DCI procedures, maintaining compliance with regulations, and collaborating with internal and external law enforcement

Qualifications

• Knowledge of law enforcement operations and crime data.
• Familiarity with NCIC and DCI policies.
• Understanding of National Incident-Based Reporting System data elements.
• Knowledge of North Carolina Public Records Law.

Responsibilities

• Coordinate workflow and ensure data accuracy and regulatory compliance.
• Review DCI warrant control operations and assist with related tasks.
• May supervise staff, assign work, and conduct evaluations.
• Coordinate with City and external law enforcement agencies for data requests and support.

Skills

Records management

Data auditing

Crystal Reports

RMS experience

Education

Bachelor’s degree in business or public administration, criminal justice, or related field

One year of related experience

Tools

Crystal Reports

Lektriever

DCI Module 1 - General Inquiries certification

Job description

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a realdifferencein the community you serve.

Hiring Range: $64,787.00

Work Day/Hours: 7:00am - 4:00pm

(Flexible work schedules are contingent upon Director approval and not guaranteed. Six-month probationary period must be successfully completed for consideration).

Our internationally accredited Durham Police Department is dedicated to hiring and training officers and staff who represent the best the law enforcement profession has to offer. We are a progressive agency committed to reducing crime by providing the best quality service. We work to foster public confidence and maintain the highest standards of excellence as a community partner for positive change. If you’re interested in delivering superior emergency response services and working collaboratively to serve our community, join our team in Durham!

Responsible for coordinating workflow; ensuring data accuracy and compliance with regulations; handling personnel and administrative issues; and reviewing DCI warrant control operations.

May serve as a lead worker, assigning work and monitoring work completion or supervise support staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.

• Coordinates and/or supervises law enforcement records management; supervises staff, as assigned, including planning, assigning, and evaluating work, training and coaching; develops, maintains and implements policies, procedures and process improvements; establishes performance and quality standards; and ensures compliance with applicable regulations, policies, and procedures.
• Monitors work to ensure data accuracy and compliance with regulations, policies, and procedures; coordinates the preparation of, and/or prepares, reviews, updates, proofs, reports, forms, records, and other documents; and researches, compiles and analyzes data.
• Coordinates with City law enforcement staff and/or external law enforcement agencies to review NCIC database and other informational requests; resolves complex or escalated issues; and provides technical assistance.

Knowledge:

• Law enforcement agency operations.
• Composition and structure of crime data.
• Criminal justice system architecture and operation.
• Uniform Crime Reporting procedures and requirements.
• National Incident-Based Reporting System data elements.
• State and Federal records retention regulations.
• DCI/NCIC operating policies and guidelines.
• North Carolina Public Records Law.

Skills:

• Audit data in a Records Management System; preferred RMS experience includes OSSI.
• Extract data from various information sources; preferred experience includes Crystal Reports.
• Operate various office machinery, including computers, scanners, Lektriever, and microfilm.
• Obtain and maintain operator certification in DCI Module 1- General Inquiries.

Abilities:

• Research, prepare, and present reports.
• Organize, comprehend, and coordinate complex masses of data.
• Communicate clearly and effectively, both orally and in writing.
• Think independently and handle many projects at the same time.
• Handle highly confidential and sensitive information with discretion and good judgment.
• Establish and maintain effective working relationships with citizens, law enforcement officers and departmental administrative and technical staff.

• Bachelor’s degree in business or public administration, criminal justice, or a related field OR related experience.
• One year of related experience.

• Valid, unrestricted, North Carolina driver's license "or" if you currently have another states driver's license, must be willing and able to obtain a valid NC driver's license within 60 days of hire is preferred.