Assistant Property Manager (Northern Heights)

WinnCompanies; Springfield (MA); On-site; USD 30,000 - 37,000; Full time

Job summary

WinnCompanies is seeking an Assistant Property Manager for Northern Heights, a 148-unit affordable housing community in Springfield, MA. You will support the Property Manager with leasing, accounts receivable/payable, service requests, and resident relations.

The role requires strong communication and customer service skills, attention to detail, and the ability to multi-task in a fast-paced office. Schedule is Monday–Friday, 9:00 AM–5:00 PM; valid driver’s license and basic computer proficiency

Qualifications

• High school diploma or GED required.
• Less than 1 year of relevant work experience.
• Less than 1 year of supervisory experience.
• Valid driver’s license in good standing.
• Experience with Microsoft Office.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Attention to detail and accuracy.
• Willingness to learn and be trained.

Responsibilities

• Support the Property Manager in leasing activities and customer service.
• Manage accounts receivable/payable and service requests.
• Assist in preparing financial reports and resident communications.
• Monitor collections and post rent payments; enforce policies.
• Act as Property Manager in their absence as needed.

Skills

Excellent communication

Customer service

Attention to detail

Multitasking

Willingness to learn

Education

High school diploma or GED

Associate's degree

Tools

Microsoft Office

Yardi/RealPage (preferred)

Job description

WinnCompanies is seeking an Assistant Property Manager to join our team at Northern Heights, a 148-unit affordable housing community located in Springfield, MA.

In this role, you will support the Property Manager in managing all aspects of the community, including leasing, accounts receivable, accounts payable, service requests, and customer service.

The pay range for this role is $21.93-$27.54 per hour. The selected candidate will adhere to the following schedule: Monday through Friday from 9:00AM to 5:00PM.

Responsibilities:

• Monitor collections, post rent payments, enforce the collection policy, and initiate legal action when required.
• Facilitate all aspects of apartment leasing: touring with prospective residents, processing applications, processing recertifications, and negotiating lease renewals.
• Provide exceptional customer service, respond to resident issues and complaints in a timely manner, and promote positive resident relations.
• Assist in all facets of physical and financial management as needed and assigned.
• Act as Property Manager in absence of the Manager for specified amounts of time.
• Prepare financial reports for the Property Manager, as well as resident correspondence and recertification notices.
• Monitor the flow of accounts payable, from issuing purchase orders to processing invoices.

Requirements:

• High school diploma or GED equivalent.
• Less than 1 year of relevant work experience.
• Less than 1 year of supervisory experience.
• A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Experience with various computer systems, including Microsoft Office.
• Outstanding verbal and written communication skills.
• Excellent customer service skills.
• Superb attention to detail.
• Willingness to learn and be trained.
• Ability to multi-task in a fast-paced office environment.
• Ability to work with a diverse group of people and personalities.

Preferred Qualifications:

• Associate's degree.
• Experience with Yardi or RealPage property management software.