Assistant Property Manager, Multifamily

cw; Duluth (MN); On-site; USD 34,000 - 39,000; Full time

Job summary

Flats at Riverview in Duluth, GA is seeking a Multifamily Assistant Property Manager to keep our community market-ready and deliver outstanding resident service.

You will support the Property Manager with operations, leasing, budgeting, marketing, and team leadership across 164 units, while ensuring compliance with Cushman & Wakefield policies.

This role offers regular onsite schedule (including Saturdays) and opportunities to develop a high-performing on-site team.

Qualifications

• Minimum 2+ years of on-site Multifamily Property Management experience.
• Experience with Property Management software: Yardi, RealPage, RentCafe.
• Bilingual English/Spanish preferred.
• Strong leasing, renewals, and resident service experience.

Responsibilities

• Ensure smooth operation of our community in a fast-paced environment.
• Assist the Property Manager with maintenance, budgeting, leasing, marketing, and service contracts.
• Provide superior customer service to residents and prospects to boost renewals and revenue.
• Prepare lease/renewal paperwork to company standards.
• Track advertising and client traffic; support on-site team leadership.

Skills

Communication

Office software

Office bookkeeping

Team leadership

Leasing/marketing

Staff management

Sales skills

Customer service

Education

Bachelor's Degree preferred

High School Diploma or GED required

Tools

Yardi

RealPage

RentCafe

Knock

HappyCo

Microsoft Excel

Outlook

Job description

Job Title

Assistant Property Manager, Multifamily

Company

Flats at Riverview (www.flatsriverview.com)

Job Description Summary

The Multifamily Assistant Property Manager is responsible for maintaining our communities to a market-ready standard, ensuring a high level of service, at all times. Multifamily Assistant Property Managers are also responsible for building and motivating high performing teams to maximize the performance of the property.

164 multifamily units located in Duluth, GA.

Required Schedule onsite includes regular/weekly SAT shift 10am-4pm. Weekday shifts 9am-6pm / 8:30am-5:30pm.

$25.00 starting hourly wage, eligible for benefits and additional earnings.

ESSENTIAL JOB DUTIES

• Ensuring the smooth running of our community in a fast-paced environment.
• Assist the Property Manager with the overall operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Assist the Property Manager with providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
• Complete lease/renewal paperwork to ensure completion of company standards.
• Track and evaluate advertising, and all client traffic.
• Assist the team by maintaining and modeling the Cushman & Wakefield mission to be the best national management company.
• Assist the Property Manager with the day-to-day operations of entire on-site team, ensuring that all Cushman & Wakefield policies and procedures are being followed.
• Maintain effective on-site staff through interviewing, hiring, and coaching team as necessary.
• Maintain residents' files in accordance with company standards.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Manage and maintain all aspects of overall community budget and finances.
• Work with leasing staff to ensure that leasing/marketing goals are being met.

COMPETENCIES

• Effective communication and customer service skills.
• Computer literate , including Microsoft Office Suite and internet navigation skills.
• General office, bookkeeping and sales skills and excellent oral and written communication skills
• Determine leasing opportunities of staff and work on goal setting - improving the performance of each staff member.
• Supervise day-to-day operations of the team, ensuring that all C&W policies and procedures are being followed.
• Work with leasing staff to ensure that leasing/marketing goals are being met .
• Be able to manage a team.
• Perform any other related duties as required or assigned.

IMPORTANT EDUCATION

• Bachelor's Degree preferred
• High School Diploma, GED, Technical or Vocational school required

IMPORTANT EXPERIENCE

• 2+ years of on-site Multifamily Property Management experience required, to include the following duties: Leasing, Renewals, Resident Service / Support, Rent Collection and Delinquency.
• Strong preference for experience utilizing Property Management software / systems: Yardi, RealPage, AIRM pricing, RentCafe, Knock, HappyCo, Microsoft Excel, and Outlook.
• Strong preference for bilingual written and verbal fluency, Spanish / English communication skillset.
• Required Schedule onsite includes regular/weekly SAT shift 10am-4pm. Weekday shifts 9am-6pm / 8:30am-5:30pm.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery. The employee must be able to travel up to 15% of the time. Travel may vary in frequency and duration. The employee must demonstrate the ability to exert up to 25 pounds occasionally, and/or up to 25 pounds frequently, and/or 25 pounds of force constantly to lift, carry, push, pull, or move objects.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without no