Leasing & Property Operations Assistant Manager

Houston Apartment Association; Houston (TX); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Houston Apartment Association in Houston, TX, is seeking an Assistant Manager / Leasing Agent to support daily operations of a multifamily community. You will handle leasing, resident relations, rent collection, and administrative duties under the Property Manager, aiming to meet occupancy and income targets while ensuring policy compliance.

The role focuses on customer service, lead conversion, and maintenance coordination in a fast-paced onsite environment at a residential property.

Qualifications

• Previous experience in multifamily leasing or residential property management preferred.
• Strong customer service, communication, organization, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic knowledge of leasing procedures, lease documentation, and Fair Housing requirements.
• Proficiency in Microsoft Office and property management software preferred.
• Ability to work independently while supporting the Property Manager and onsite team.

Responsabilités

• Respond to leasing inquiries by phone, email, online platforms, and walk-in traffic.
• Conduct property tours and showcase apartment homes, amenities, and community features.
• Follow up with prospective residents to convert leads into leases.
• Process rental applications, verify applicant information, and coordinate screening procedures.
• Prepare lease agreements, renewals, addenda, and other leasing documents.
• Maintain accurate guest cards, prospect records, and leasing activity reports.
• Assist with marketing initiatives, outreach, and advertising to maintain occupancy goals.
• Monitor competitor properties, rental rates, concessions, and market trends.
• Assist the Property Manager with daily property operations and administrative responsibilities.
• Support rent collection efforts, delinquency follow-up, payment processing, and resident account management.
• Assist with lease renewals, resident retention, notices, and move-in and move-out coordination.
• Prepare reports, maintain resident files, and ensure accurate documentation.
• Help address resident concerns, service requests, complaints, and lease-related issues professionally.
• Assist with coordinating maintenance requests and following up to ensure timely completion.
• Support property inspections, unit readiness, and overall community appearance.
• Assist with budgeting, expense tracking, and operational reporting as assigned.
• Build positive relationships with residents and provide excellent customer service.
• Enforce community policies, lease terms, and property procedures consistently.
• Maintain compliance with Fair Housing laws, applicable landlord-tenant laws, and company policies.
• Maintain confidentiality and accuracy of resident and applicant information.
• Assist with resident notices, lease violations, and escalated concerns in coordination with the Property Manager.
• Support a clean, safe, welcoming, and well-maintained residential community.

Connaissances

Customer service

Communication

Organization

Problem-solving

Multitasking

Microsoft Office

Property management software

Outils

Microsoft Office

Property management software

Description du poste

Houston Apartment Association in Houston, TX, is seeking an Assistant Manager / Leasing Agent to support daily operations of a multifamily community. You will handle leasing, resident relations, rent collection, and administrative duties under the Property Manager, aiming to meet occupancy and income targets while ensuring policy compliance.

The role focuses on customer service, lead conversion, and maintenance coordination in a fast-paced onsite environment at a residential property.