Assistant Property Manager - Lease Up

Procopio Enterprises, Inc.; Marlborough (MA); On-site; USD 48,000 - 72,000; Full time

Job summary

The Procopio Companies (TPC) is seeking an Assistant Property Manager to support leasing, budgeting, and resident services across multiple properties in Massachusetts. This role focuses on building a community, coordinating financial tasks, and ensuring smooth property operations under the Property Manager's guidance.

Ideal candidates have 1–3 years in residential property management, strong customer service, and proficiency in Yardi and Excel.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Real Estate, or related field.
• 1-3 years of experience in residential property management.
• Reliable transportation to support multiple properties.
• Strong interpersonal and communication skills.
• Knowledge of fair housing regulations and property management best practices.

Responsibilities

• Assist with preparing budgets, financial reports, and rent collection.
• Monitor expenses and provide efficiency recommendations.
• Support lease administration, renewals, notices, and resident documentation.
• Serve as a main contact for residents, addressing inquiries promptly.
• Assist in planning resident events to build community.
• Maintain a professional, welcoming leasing office and community.
• Assist with tours, lease documents, and applications.
• Monitor occupancy and retention; report trends and provide recommendations.
• Help manage marketing initiatives to attract prospective residents.
• Process and track maintenance requests; follow-up.
• Conduct property walk-throughs; report maintenance or safety issues.
• Collaborate with maintenance team for property upkeep.

Skills

Customer service

Interpersonal communication

Multi-tasking

Reliable transportation

Financial awareness

Education

Bachelor's degree in Business Administration/Hospitality Management/Real Estate or related field

Tools

Yardi

Microsoft Excel

Job description

• This role focuses on building positive relationships with residents,assistingwith leasing and financial tasks, and coordinating property activities that foster a sense of community. A successful Assistant Property Managerdemonstratesstrong customer service skills, attention to detail, and the ability to balance the needs of residents and property ownership while contributing to the overall success and performance of the property. This role will float between multiple sites as needed.

Key Responsibilities

• Assist with preparing budgets, financial reports, and rent collection.
• Monitor and track expenses, providing recommendations for efficiencies where appropriate.
• Support lease administration, including renewals, notices, and resident documentation.
• Serve as a main point of contact for residents, responding promptly to inquiries and concerns.
• Assist in planning and coordinating resident events that build community and engagement.
• Maintain a professional, welcoming presence in the leasing office and throughout the community.

Leasing & Occupancy Support

• Support the leasing process by conducting tours, preparing lease documents, and assisting with applications.
• Monitor occupancy and retention, report trends, and provide recommendations to the Property Manager.
• Help manage marketing initiatives and outreach to attract prospective residents.

Property Operations & Maintenance Coordination

• Process and track resident maintenance requests, ensuring timely follow-up.
• Conduct routine property walk-throughs and report any maintenance or safety issues.
• Collaborate with the maintenance team to support efficient property upkeep.

Community Building & Hospitality

• Assist in implementing programs that enhance the resident experience.
• Demonstrate a resident-first mindset by anticipating needs and delivering thoughtful, solution-oriented service.
• Uphold community standards, policies, and procedures to ensure a harmonious living environment.

Qualifications

• A bachelor's degree in Business Administration, Hospitality Management, Real Estate, or a related field is preferred.
• Minimum of 1-3 years of experience in residential property management.
• Reliable mode of transportation required as this role supports multiple properties.
• Strong interpersonal and communication skills with the ability to build positive relationships.
• Demonstrated experience in creating a sense of community within a residential setting.
• Proven ability to prioritize and manage multiple tasks effectively.
• Knowledge of fair housing regulations and property management best practices.
• A hospitality or customer service background is highly desirable.
• Strong understanding of property management operations and financial principles.
• Proficiency in using Yardi and Microsoft Excel for financial analysis and reporting.
• Willingness to embrace the mission and values of the company.

Since the 1950s, The Procopio Companies (TPC) has grown through four generations of family leadership and a deep commitment to place-making. We develop, build, and operate exceptional residential and mixed-use communities across high-growth markets throughout Southern New England and beyond.

We are vertically integrated. Our core business lines include: