ASSISTANT PROPERTY MANAGER (Dearborn)

HR LEGACY COMMERCIAL; Chicago (IL); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid Time Off

Holiday Pay

Job summary

Intuit, Inc. is seeking a Property Management Support role to assist with leasing, resident communications, rent collection, and admin operations at a public or affordable housing property. You will help maintain records, respond to inquiries, and support day-to-day resident services.

The position emphasizes accuracy, confidentiality, and professional customer service, with duties spanning move-in/move-out, notices, and vendor coordination to ensure compliant property operations.

Qualifications

• Associate degree in business, real estate, housing, public administration, or a related field.
• Two or more years of experience in property management, leasing, housing, or related administrative support.
• Working knowledge of Fair Housing, confidentiality, leasing documentation, and basic rent/ledger administration.

Responsibilities

• Support leasing and occupancy activities by responding to inquiries, scheduling appointments, processing documentation, maintaining waitlists and applicant records, and assisting with move-in/move-out procedures.
• Assist with rent collection, delinquency follow-up, payment arrangements within delegated authority, notices, ledger questions, and coordination with Accounting and the Property Manager.
• Maintain accurate resident and property records, correspondence, reports, work-order follow-up, inspection documentation, and other administrative files per program requirements.
• Provide professional resident customer service, receive and document concerns, coordinate service requests, assist with meetings/notices, and escalate issues as needed.
• Provide operational coverage for the Property Manager and assist with inspections, recertification support, vendor coordination, office organization, and property reporting.

Skills

Customer service

Communication

Organizational skills

Documentation accuracy

Problem-solving

Confidentiality

Teamwork

Education

Associate degree in business, real estate, housing, public administration, or a related field

Bachelor's degree in business, real estate, housing, public administration, or a related field

Tools

Microsoft 365

Yardi

Email

Data entry

Electronic file systems

Job description

Position Summary

Supports the Property Manager with leasing, resident communication, rent collection, administrative operations, file documentation, compliance support, and day-to-day resident service at a public or affordable housing property.

Primary Responsibilities

• Support leasing and occupancy activities by responding to inquiries, scheduling appointments, processing documentation, maintaining waitlist and applicant records, and assisting with move-in and move-out procedures.

• Assist with rent collection, delinquency follow-up, payment arrangements within delegated authority, notices, ledger questions, and coordination with Accounting and the Property Manager.

• Maintain accurate resident and property records, correspondence, reports, work-order follow-up, inspection documentation, and other administrative files in accordance with Company and program requirements.

• Provide professional resident customer service, receive and document concerns, coordinate service requests, assist with meetings and notices, and elevate sensitive or unresolved issues appropriately.

• Provide operational coverage for the Property Manager as assigned and assist with inspections, recertification support, vendor coordination, office organization, and property reporting.

Additional Duties: Performs other duties, special projects, coverage assignments, and responsibilities as needed or assigned to support property, resident, client, and organizational needs.

Required Qualifications

• Associate degree in business, real estate, housing, public administration, or a related field.

• Must hold a rent certification credential or be willing and able to obtain the required certification within two weeks of employment.

• Two or more years of experience in property management, leasing, housing, resident services, collections, or administrative support.

• Working knowledge of Fair Housing, resident confidentiality, leasing documentation, customer-service practices, and basic rent and ledger administration.

• Strong computer proficiency in Microsoft 365, Yardi or comparable property-management software, email, data entry, and electronic file systems.

• Strong customer-service, communication, organizational, documentation, accuracy, and conflict-resolution skills.

Preferred Qualifications

• Bachelor's degree in business, real estate, housing, public administration, or a related field.

• Experience in public, affordable, subsidized, LIHTC, HUD-assisted, or voucher-supported housing.

• Affordable-housing, leasing, or property-management certification such as CAM, COS, TCS, HCCP, or a comparable credential.

• Experience with leasing, recertifications, inspections, rent collection, resident files, and property-level reporting.

• Experience using Yardi or a comparable affordable-housing property-management system.

Core Competencies

Resident and customer service; professional communication; sound judgment; confidentiality; teamwork; organization; documentation accuracy; problem-solving; cultural responsiveness; attention to detail; accountability; conflict resolution; and commitment to Fair Housing, ethical conduct, and respectful treatment of residents, applicants, coworkers, vendors, and community partners.

Benefits

Medical, Dental, Vision, Paid Time Off (PTO), and Holiday Pay, subject to plan terms and eligibility requirements. Benefits are subject to the terms, conditions, waiting periods, and eligibility provisions of applicable plans and policies.