ASSISTANT PROPERTY MANAGER (ABLA)

HR LEGACY COMMERCIAL; Chicago (IL); In loco; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

PTO

Holiday Pay

Descrizione del lavoro

Intuit, Inc. is seeking a Property Management Assistant to support leasing, resident communications, and day-to-day administrative tasks at a public or affordable housing property in Chicago. You will assist with inquiries, move-in/out procedures, and maintain accurate records.

The role emphasizes customer service, confidentiality, and coordination with the Property Manager and accounting. You will help with rent collection, notices, file documentation, and service requests while ensuring

Competenze

• Associate degree in business, real estate, housing, public administration, or a related field.
• Two or more years of property management, leasing, housing, or resident services experience.
• Knowledge of Fair Housing, confidentiality, leasing documentation, and rent/ledger basics.
• Proficiency with Microsoft 365 and Yardi or similar property-management software.

Mansioni

• Support leasing activities by responding to inquiries and processing documentation.
• Assist with rent collection, notices, and ledger questions in coordination with Accounting.
• Maintain accurate resident and property records and related files.
• Provide professional resident customer service and coordinate service requests.
• Provide coverage for the Property Manager and assist with inspections and reporting.

Conoscenze

Customer service

Communication

Organization

Documentation accuracy

Conflict resolution

Attention to detail

Formazione

Associate degree in business, real estate, housing, public administration, or a related field

Bachelor’s degree in business, real estate, housing, public administration, or a related field

Strumenti

Microsoft 365

Yardi

Descrizione del lavoro

Position Summary

Supports the Property Manager with leasing, resident communication, rent collection, administrative operations, file documentation, compliance support, and day-to-day resident service at a public or affordable housing property.

Primary Responsibilities

• Support leasing and occupancy activities by responding to inquiries, scheduling appointments, processing documentation, maintaining waitlist and applicant records, and assisting with move-in and move-out procedures.

• Assist with rent collection, delinquency follow-up, payment arrangements within delegated authority, notices, ledger questions, and coordination with Accounting and the Property Manager.

• Maintain accurate resident and property records, correspondence, reports, work-order follow-up, inspection documentation, and other administrative files in accordance with Company and program requirements.

• Provide professional resident customer service, receive and document concerns, coordinate service requests, assist with meetings and notices, and elevate sensitive or unresolved issues appropriately.

• Provide operational coverage for the Property Manager as assigned and assist with inspections, recertification support, vendor coordination, office organization, and property reporting.

Additional Duties: Performs other duties, special projects, coverage assignments, and responsibilities as needed or assigned to support property, resident, client, and organizational needs.

Required Qualifications

• Associate degree in business, real estate, housing, public administration, or a related field.

• Must hold a rent certification credential or be willing and able to obtain the required certification within two weeks of employment.

• Two or more years of experience in property management, leasing, housing, resident services, collections, or administrative support.

• Working knowledge of Fair Housing, resident confidentiality, leasing documentation, customer-service practices, and basic rent and ledger administration.

• Strong computer proficiency in Microsoft 365, Yardi or comparable property-management software, email, data entry, and electronic file systems.

• Strong customer-service, communication, organizational, documentation, accuracy, and conflict-resolution skills.

Preferred Qualifications

• Bachelor’s degree in business, real estate, housing, public administration, or a related field.

• Experience in public, affordable, subsidized, LIHTC, HUD-assisted, or voucher-supported housing.

• Affordable-housing, leasing, or property-management certification such as CAM, COS, TCS, HCCP, or a comparable credential.

• Experience with leasing, recertifications, inspections, rent collection, resident files, and property-level reporting.

• Experience using Yardi or a comparable affordable-housing property-management system.

Core Competencies

Resident and customer service; professional communication; sound judgment; confidentiality; teamwork; organization; documentation accuracy; problem-solving; cultural responsiveness; attention to detail; accountability; conflict resolution; and commitment to Fair Housing, ethical conduct, and respectful treatment of residents, applicants, coworkers, vendors, and community partners.

Benefits

Medical, Dental, Vision, Paid Time Off (PTO), and Holiday Pay, subject to plan terms and eligibility requirements. Benefits are subject to the terms, conditions, waiting periods, and eligibility provisions of applicable plans and policies.