Assistant Property Manager

Durham Housing Authority; Durham (NC); On-site; USD 45,000 - 55,000; Full time

Job summary

Durham Housing Authority is seeking an Assistant Property Manager to support daily operations of our residential communities. You will assist with leasing activities, conduct tours, and maintain accurate resident records to help sustain high occupancy and quality service.

You will work with residents, staff, and partners to ensure compliant, safe, well-maintained housing, supporting rent collection and administrative closeouts. Strong communication and organization are essential.

Qualifications

• Two years of property management or housing administration experience.
• Experience working in fast-paced environments with strong organizational skills.
• Knowledge of Fair Housing and HUD regulations is preferred.

Responsibilities

• Assist with daily operations of residential communities and leasing.
• Conduct tours, applicant follow-ups, and lease execution.
• Maintain leasing, occupancy, and resident records.
• Assist with rent collection and resident accounts.
• Prepare reports and correspondence for management.
• Coordinate with vendors and internal departments.
• Support compliance with HUD and agency requirements.
• Respond to resident concerns with professional service.

Skills

Customer service

Relationship-building

Verbal communication

Written communication

Microsoft Office

Housing industry knowledge

Regulatory compliance

Education

Associate degree in Business Administration

Bachelor's degree in Business Administration

Tools

Property management software

HUD compliance systems

Job description

Are you passionate about creating exceptional living experiences and helping communities thrive? We are seeking a dedicated and customer-focused Assistant Property Manager to support the daily operations of our residential communities. In this role, you will play a vital part in delivering outstanding service to residents, maintaining high occupancy levels, ensuring regulatory compliance, and supporting the overall success of the property.As a key member of the property management team, you will work closely with residents, prospective tenants, staff, and community partners to foster a welcoming, safe, and well-maintained environment. This is an excellent opportunity for a motivated professional who enjoys building relationships, solving problems, and making a meaningful impact in affordable housing.Key ResponsibilitiesAssist with the day-to-day operations of assigned residential communities.Conduct leasing activities, including property tours, applicant follow-up, and lease execution.Maintain accurate leasing, occupancy, and resident records.Assist with rent collection and resident account management.Conduct move-in, move-out, transfer, and housekeeping inspections.Ensure resident files and property operations remain compliant with HUD, Fair Housing, and agency requirements.Prepare reports, correspondence, and other administrative documentation.Support monthly financial processes, including deposits, billing, and accounting closeouts.Coordinate services with vendors, contractors, and internal departments.Address resident concerns professionally and provide exceptional customer service.Assist with quality control reviews of resident files, inspections, and work orders.Support emergency response and operational needs as required.Required EducationAssociate degree in Business Administration, Public Administration, Property Management, or a related field; or an equivalent combination of education and experience.Preferred EducationBachelor's degree in Business Administration, Public Administration, Property Management, Real Estate, or a related field.Required ExperienceTwo (2) years of experience in property management, housing administration, customer service, or a related field.Experience working in a fast-paced environment requiring strong organizational and administrative skills.Preferred ExperienceExperience with affordable housing, public housing, or multifamily residential communities.Experience working with HUD regulations and housing compliance programs.Experience conducting resident certifications, recertifications, inspections, and rent calculations.Experience using property management software and housing management systems.Core Skills & AbilitiesStrong customer service and relationship-building skills.Excellent verbal and written communication abilities.Knowledge of property management principles and leasing practices.Understanding of Fair Housing requirements and regulatory compliance standards.Ability to manage multiple priorities while maintaining attention to detail.Strong problem-solving and decision-making skills.Ability to handle sensitive and confidential information with professionalism.Sound financial and administrative recordkeeping skills.Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.Ability to work independently, collaborate effectively with a team, and maintain a positive, resident-focused approach.Commitment to professionalism, accountability, diversity, equity, and exceptional service.