Assistant Property Manager (Bilingual)

Friendly Franchisees Corp.; Tempe (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Vision, Dental insurance

Paid Time Off

401K

Job summary

Friendly Franchisees Corporation is seeking an Assistant Property Manager to join our property management team in Phoenix, AZ. You will support leasing operations, help maintain high occupancy, and deliver excellent service to residents.

You will work with the Leasing Manager to achieve leasing goals and ensure smooth day-to-day property management. The role emphasizes leasing activities, tenant relations, and compliance with fair housing laws, with opportunities to grow into a Property Manager

Qualifications

• Prior leasing or property management experience, preferably with multi-family properties.
• Bilingual in English/Spanish is required.
• High school diploma or equivalent; degree in Business/Real Estate is a plus.
• Knowledge of property management software and Microsoft Office.

Responsibilities

• Leasing Support: assist in all leasing activities, including showing apartments and processing applications.
• Customer Service: address tenant inquiries and maintain positive relationships.
• Marketing and Outreach: support marketing strategies and events to attract tenants.
• Property Tours: conduct tours highlighting features to encourage leasing.
• Tenant Relations: assist with lease renewals and resident events.
• Administrative Duties: manage leasing records and prepare leasing reports.
• Compliance: ensure compliance with leasing laws and company policies.
• Reporting: assist Leasing Manager with weekly, daily, and monthly reports.
• Ad Management: verify ad postings are accurate and up to date.

Skills

Bilingual English/Spanish

Customer service

Organizational skills

Team player

Time management

Multitasking

Communication skills

Education

High school diploma

Business/Real Estate degree (preferred)

Tools

Yardi

Microsoft Office Suite

Job description

Overview

Friendly Franchisees Corporation is seeking a dedicated and detail-oriented Assistant Property Manager to join our property management team. This role supports leasing operations, ensures smooth day-to-day management, and delivers exceptional service to prospective and current residents. The Assistant Property Manager will work closely with the Property and Leasing Manager to achieve leasing goals and maintain high occupancy.

Responsibilities

• Leasing Support: Assist in all leasing activities, including showing apartments, processing applications, and ensuring all paperwork is completed accurately and in a timely manner.
• Customer Service: Provide outstanding customer service by addressing tenant inquiries, resolving issues, and maintaining positive relationships with residents.
• Marketing and Outreach: Support the development and execution of marketing strategies to attract prospective tenants, including social media outreach, open houses, and other promotional events.
• Property Tours: Conduct property tours for prospective tenants, highlighting features and benefits to encourage leasing.
• Tenant Relations: Assist with tenant retention initiatives, including organizing resident events and managing lease renewals.
• Administrative Duties: Manage and maintain accurate leasing records, process rental applications, and assist with preparing leasing reports.
• Compliance: Ensure compliance with all leasing and fair housing laws, regulations, and company policies.
• Reporting: Report to the Leasing Manager and surrounding properties, ensuring the leasing team adheres to company policies. Prepare and submit weekly, daily, and monthly reports.
• Ad Management: Verify that all ad postings on various platforms are accurate and up to date.
• Audit and Quality Control: Audit phone call recordings to ensure quality standards are maintained.
• Team Collaboration: Liaise with management and the marketing team to align leasing strategies. Assist the manager with weekly scheduling to optimize staffing.

Skills and Qualifications

• Experience: Prior experience in leasing or property management is highly preferred, with experience in multi-family properties being a significant plus. Open/willing to take Property Manager role when given the opportunity.
• Software: Yardi is required.
• Language: Must be bilingual in English/Spanish.
• Education: High school diploma or equivalent is required; a degree in Business, Real Estate, or a related field is a plus.
• Communication Skills: Bilingual in English/Spanish is a must. Strong verbal and written communication skills are essential.
• Customer Service: Proven ability to provide high-quality customer service.
• Organizational Skills: Excellent organizational and time-management skills with the ability to handle multiple tasks efficiently.
• Technical Proficiency: Familiarity with property management software and Microsoft Office Suite.
• Team Player: Ability to work effectively within a team environment.
• Flexibility: Willingness to work flexible hours, including weekends and evenings as needed.
• Adaptability: Ability to multitask, work in a high-volume environment, and adapt to change comfortably.

Work Setting and Benefits

Location: Phoenix, AZ

• Benefits: Comprehensive benefits package including Medical, Vision, Dental, Paid Time Off, and 401K

Equal Employment Opportunity

Friendly Franchisees Corporation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.